AI customer support agent features & capabilities compared: Netomi vs. HubSpot
Netomi and HubSpot both offer AI customer support platforms aimed at deflecting support tickets, each with distinct features and capabilities. Netomi's AI customer support focuses on providing an AI email assistant and email lead capture functionalities. However, it does not offer human handover or analytics and insights features, which can be crucial for more complex customer support scenarios. The pricing for Netomi is determined based on consumption and is provided on application (POA), making it flexible depending on the volume of tickets or chats handled.
HubSpot's AI customer support is integrated within its Service Hub Professional and Enterprise tiers, each allowing up to 5,000 snippets. In addition to an AI email assistant and email lead capture, HubSpot provides human handover capabilities and robust analytics and insights. This makes it a more comprehensive solution for businesses that require detailed performance metrics and the ability to transition from AI to human agents seamlessly. Like Netomi, HubSpot's pricing is also POA, but its tiered structure may offer more predictable costs based on predefined usage limits.
Full breakdown: All available features and pricing
| Feature | Netomi | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Based on consumption | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | Facebook Messenger |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Not provided | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
Introduction
This analysis focuses on the AI customer support features of Netomi, HubSpot, and My AskAI. These platforms aim to deflect support tickets and enhance customer service efficiency through AI-driven solutions. This summary will compare their offerings, pricing, and capabilities to provide a comprehensive understanding of their positions in the market.
AI Customer Support Features
Netomi, HubSpot, and My AskAI all offer robust AI customer support features. These features are designed to automate responses, streamline customer interactions, and reduce the workload on human agents.
AI Features for Support Agents
All three platforms—Netomi, HubSpot, and My AskAI—provide AI features specifically for support agents. These tools help agents manage and resolve customer inquiries more efficiently.
Pricing
Netomi and HubSpot do not provide specific pricing information publicly (POA - Price on Application), making it challenging to compare costs directly. My AskAI offers transparent pricing at $99 per 1,000 tickets/chats, providing a clear cost structure for budget planning.
Usage Tiers
Netomi operates on a consumption-based model, while HubSpot offers tiered plans through its Service Hub Professional and Enterprise packages, each with a limit of up to 5,000 snippets. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with additional conversations priced at $0.10 each.
Human Handover
HubSpot and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Netomi does not provide this feature.
Conversation Analytics/Insights
HubSpot and My AskAI offer conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Netomi does not provide this feature.
AI Email Assistant and Email Lead Capture
All three platforms—Netomi, HubSpot, and My AskAI—include AI email assistants and email lead capture capabilities, enhancing their email handling and lead generation processes.
Content Limits
HubSpot has a limit of up to 5,000 documents per account for both its Professional and Enterprise plans. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates, providing greater flexibility. Netomi's content limits are based on consumption.
Number of Chatbots/Agents
Netomi bases the number of chatbots/agents on consumption. HubSpot allows 3 seats in its Marketing Hub Professional plan and 5 seats in the Enterprise plan. My AskAI offers 1 chatbot (with 2 modes: public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
HubSpot provides a hosted help centre and a chatbot flow builder, enhancing its support capabilities. Netomi and My AskAI do not offer these features.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Netomi and HubSpot do not provide detailed information on content/knowledge integrations.
Integrations (End Users)
Netomi has a marketplace/app store for integrations, while HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI offers extensive end-user integrations, including websites, various chat apps, and social media platforms via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant. Netomi and HubSpot are SOC-2 compliant, while My AskAI is not. In terms of support, HubSpot offers email, in-app chat, and phone support. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
AI Models and API Access
My AskAI offers access to multiple AI models (GPT-4o, Claude, Gemini) depending on the tier, and provides API access. Netomi and HubSpot do not provide specific information on AI models but do offer API access.
Conclusion
Netomi, HubSpot, and My AskAI each have unique strengths in AI customer support. My AskAI stands out with its transparent pricing, extensive integrations, and flexible content limits, making it a competitive option in the market.
Compare Netomi with other AI support agents
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