Netomi and Crisp are AI customer support platforms designed to automate and streamline customer service interactions, particularly focusing on deflecting support tickets. Netomi offers an AI email assistant and email lead capture capabilities, allowing for efficient handling of customer inquiries through email. However, it does not provide human handover or detailed analytics and insights, which may limit its ability to seamlessly integrate human agents into the support process. Pricing for Netomi is based on consumption, and specific costs are provided on request (POA).
In contrast, Crisp provides a broader range of features, including human handover and comprehensive analytics and insights, which facilitate a more integrated and data-driven approach to customer support. Crisp does not offer an AI email assistant but includes email lead capture. It has three usage tiers—Basic, Pro, and Unlimited—all of which have no usage limits, with pricing details available upon request (POA). This structure allows for scalability and flexibility depending on the business's needs. Overall, both platforms offer unique features tailored to different aspects of AI-driven customer support, with Netomi focusing more on email interactions and Crisp providing a more holistic support experience.
| Feature | Netomi | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Based on consumption | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | [Netomi pricing page](Not provided) | Crisp pricing page | My AskAI pricing page |
| Content Limits | Based on consumption | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Based on consumption | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Netomi marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Not provided | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Not provided | Yes | Yes |
This analysis focuses on AI customer support platforms aimed at deflecting support tickets. The comparison is betweenNetomi,Crisp, andMy AskAI. Each company offers unique features, pricing, and capabilities in the realm of AI customer support.
All three platforms, Netomi, Crisp, and My AskAI, provide robust AI customer support features designed to automate and streamline customer interactions. These features include AI capabilities for support agents, enhancing their efficiency in handling customer queries.
Netomi and Crisp both use a "Price on Application" (POA) model for their AI services, making it difficult to compare directly without a consultation. My AskAI, on the other hand, offers transparent pricing at $99 per 1,000 tickets/chats, providing a clear cost structure for potential users.
Netomi's pricing is based on consumption, while Crisp offers three tiers (Basic, Pro, and Unlimited), all without usage limits. My AskAI provides a more granular approach with Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
Crisp and My AskAI both support human handover, allowing seamless transition from AI to human agents when necessary. Netomi does not provide this feature, which could be a limitation for some businesses.
Both Crisp and My AskAI offer conversation analytics and insights, enabling businesses to gain valuable data from customer interactions. Netomi does not provide information on this feature.
Netomi and My AskAI include an AI email assistant, which can automate and optimize email responses. Crisp does not offer this feature.
All three platforms support email lead capture, helping businesses to gather and manage potential customer information effectively.
Netomi's content limits are based on consumption, while Crisp's various tiers do not specify content limits. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates, providing significant flexibility and scalability.
Netomi's number of chatbots/agents is based on consumption. Crisp does not provide specific information on this. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Crisp provides a hosted help center, which is not offered by Netomi or My AskAI. This feature can be beneficial for businesses looking to centralize their support resources.
Crisp includes a chatbot flow builder to design and customize interaction flows. This feature is not available in Netomi or My AskAI.
Crisp integrates with several e-commerce and website platforms like WordPress, Shopify, and Magento. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, and more, providing extensive flexibility for content and knowledge management.
Netomi and Crisp both have extensive integration marketplaces. My AskAI also supports a wide range of integrations with platforms like Zendesk, Intercom, HubSpot, Slack, and more, allowing businesses to connect their customer support with various communication and CRM tools.
All three platforms are GDPR compliant. Netomi is also SOC-2 compliant, providing an additional layer of security assurance. Crisp and My AskAI do not mention SOC-2 compliance.
Crisp offers chat and email support across all its tiers. My AskAI provides web and email support in Essentials, priority support in Pro, and dedicated support via Slack and a success manager in the Enterprise tier. Netomi does not provide specific information on support.
Crisp’s AI models are not specified, but its Unlimited tier includes GPT-4. My AskAI uses GPT-4o across all tiers, with the Enterprise tier offering additional models like Claude and Gemini, providing advanced AI capabilities.
Both Crisp and My AskAI offer API access, enabling businesses to integrate their AI customer support into their existing systems. Netomi does not provide specific information on API access.
Netomi, Crisp, and My AskAI each have unique strengths in the AI customer support market. My AskAI stands out with its clear pricing, extensive integrations, and advanced AI capabilities, making it a competitive option for businesses looking to enhance their customer support with AI.
