AI customer support features comparison:Neoplevs Zipchat

Introduction

Neople, Zipchat, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each tool offers a unique set of features, pricing plans, and capabilities. This summary provides an objective comparison to help you understand their market positions.

AI Customer Support Features

Neople does not offer AI customer support features but focuses on AI features for support agents. In contrast, both Zipchat and My AskAI provide robust AI customer support features, making them more suited for direct customer interactions.

Pricing Plans

Neople has tiered pricing plans: Junior at €1500/mo, Medior at €2500/mo, and Senior with an additional €1000/mo. Zipchat offers more affordable plans starting at $49/mo for Starter, going up to $499/mo for Scale, with an Enterprise option available on request. My AskAI offers Essentials at $60/mo, Pro at $99/mo, and an Enterprise plan on request, with a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets/chats, Neople charges $334, which is significantly higher than Zipchat's $86 and My AskAI's $99. This makes Zipchat the most cost-effective option in this regard.

Usage Tiers

Zipchat provides usage tiers ranging from 500 replies per month for the Starter plan to 6,000 replies per month for the Scale plan. My AskAI offers 200 conversations per month for the Essentials plan and 1,000 conversations per month for the Pro plan, with an unlimited option for the Enterprise plan. Additional conversations are billed at $0.10 each.

Human Handover

My AskAI supports human handover, ensuring a seamless transition from AI to human agents when necessary. Neople's stance on this feature is not provided, while Zipchat does not offer this capability.

Conversation Analytics/Insights

Both Zipchat and My AskAI provide conversation analytics and insights, which are not mentioned for Neople, making the former two more suitable for businesses looking to analyze customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Neople or Zipchat, enhancing its utility for comprehensive customer support.

Email Lead Capture

Both Zipchat and My AskAI support email lead capture, a feature not detailed for Neople, adding another layer of functionality for customer engagement.

Content Limits

Zipchat has content limits based on the plan, starting from 1,000 webpages for the Starter plan to 30,000 webpages for the Scale plan. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing greater flexibility.

Number of Chatbots/Agents

Zipchat's chatbot availability varies by plan, starting with 2 chatbots for the Starter plan. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Neople does not provide specific details on this feature.

Hosted Help Centre and Chatbot Flow Builder

None of the three solutions offer a hosted help centre or a chatbot flow builder, focusing instead on other core functionalities.

Integrations (Content/Knowledge)

Zipchat integrates with websites, files, customer conversations, and Shopify. My AskAI offers more extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, making it more versatile for various content sources.

Integrations (End Users)

Zipchat supports integrations with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wider range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and many more, providing broader connectivity options.

Compliance and Support

All three tools are GDPR compliant. Neople is SOC-2 compliant, while Zipchat and My AskAI are not. My AskAI offers tiered support: web and email for Essentials, priority support for Pro, and dedicated Slack and success manager for Enterprise.

AI Models Available

Zipchat uses GPT-4 or its own algorithm across all plans. My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan, offering more flexibility in AI model selection.

API Access

My AskAI provides API access, a feature not available with Zipchat. Neople's API access is not specified.

Conclusion

In summary, My AskAI offers a comprehensive set of features, competitive pricing, and extensive integrations, positioning it as a strong contender in the AI customer support market. Zipchat provides cost-effective solutions with essential features, while Neople focuses more on AI for support agents rather than direct customer interactions.