Neople and Wonderchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople's pricing structure starts at €1500 per month for the Junior plan, going up to €2500 for the Medior plan, with an additional €1000 for the Senior plan. It charges $334 per 1,000 tickets or chats. However, specific details about usage tiers, human handover capabilities, and analytics or insights are not provided. Neople does not offer an AI email assistant or email lead capture functionality.
Wonderchat, on the other hand, offers a more detailed and tiered pricing structure, starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan, with an Enterprise option available upon request. It charges $41 per 1,000 tickets or chats and includes features such as human handover and analytics/insights. Additionally, Wonderchat supports email lead capture but does not provide an AI email assistant. The various usage tiers range from 3,000 to 30,000 messages, providing flexibility based on the volume of customer interactions.
In summary, while Neople presents a higher price point with less detailed feature disclosures, Wonderchat offers a more granular pricing and feature breakdown, potentially catering to a broader range of business needs with its tiered plans and additional functionalities.
| Feature | Neople | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $41 | $99 |
| Usage Tiers | Not provided | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each of these platforms offers unique features, pricing plans, and capabilities tailored to different business needs.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Wonderchat and My AskAI both provide AI-driven customer support functionalities, making them more suitable for businesses looking to automate and streamline their customer service processes.
Neople's pricing is tiered based on experience levels: Junior at €1500 per month, Medior at €2500 per month, and Senior at an additional €1000 per month. Wonderchat offers a range of plans from Lite at $49.99 per month to Enterprise with pricing on application. My AskAI's plans are Essentials at $60 per month, Pro at $99 per month, and Enterprise with custom pricing. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to cost per 1,000 tickets or chats, Wonderchat is the most economical at $41. My AskAI charges $99, while Neople is significantly higher at $334, making My AskAI a middle-ground option in terms of affordability.
Wonderchat and My AskAI provide clear usage tiers. Wonderchat's plans range from 3,000 to 30,000 messages per month, while My AskAI offers 200 conversations per month for Essentials, 1,000 for Pro, and unlimited for Enterprise, with additional conversations costing $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Neople does not provide information on this feature.
Wonderchat and My AskAI both offer conversation analytics and insights, enabling businesses to track and analyze customer interactions. Neople does not provide details on this capability.
My AskAI stands out by offering an AI email assistant, a feature not available with Neople or Wonderchat. This can be particularly useful for businesses looking to automate email responses and improve efficiency.
Both Wonderchat and My AskAI have email lead capture capabilities. Neople does not provide information on this feature, making the other two platforms more attractive for lead generation.
Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and a varying number of webpages. In contrast, My AskAI offers unlimited webpages and documents across all plans, providing greater flexibility and scalability.
Wonderchat's plans allow for 2 to 5 chatbots, depending on the tier. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Neople does not specify the number of chatbots or agents.
Wonderchat supports a variety of content and end-user integrations, including text inputs, websites, and files, as well as platforms like Wordpress and Shopify. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, Zendesk, Intercom, and many others, making it highly versatile. Neople's integration capabilities are not detailed.
All three platforms are GDPR compliant. Neople is SOC-2 compliant, while Wonderchat and My AskAI are not. In terms of support, My AskAI provides web, email, and video support for Pro users, and dedicated success managers for Enterprise users, offering more comprehensive support options compared to Wonderchat.
Wonderchat uses GPT-4o, Claude 3, and Minstral AI models. My AskAI utilizes GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise. Both Wonderchat and My AskAI provide API access, whereas Neople does not specify this feature.
In summary, My AskAI offers a balanced mix of features, integrations, and support options, making it a strong contender in the AI customer support market. It provides competitive pricing, extensive integrations, and unique features like the AI email assistant, positioning it favorably against Neople and Wonderchat.
