Neople and Watermelon are AI customer support tools designed to deflect support tickets and streamline customer service operations. Neople offers a pricing model of $334 per 1,000 tickets or chats, with monthly price plans ranging from €1500 to €2500, and an additional €1000 for the Senior plan. However, Neople does not provide specific information on usage tiers, human handover capabilities, or detailed analytics and insights. It also lacks an AI email assistant and does not specify its email lead capture functionalities.
In contrast, Watermelon charges $522 per 1,000 tickets or chats and provides a tiered pricing structure based on features, starting from €149 per month for the Basic plan to €1499 per month for the Enterprise plan. Watermelon includes human handover and advanced analytics and insights, enhancing its functionality in customer support. Additionally, it offers email lead capture capabilities but, like Neople, does not feature an AI email assistant. These distinctions position Watermelon as a more feature-rich option, albeit at a higher cost per interaction compared to Neople.
| Feature | Neople | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $522 | $99 |
| Usage Tiers | Not provided | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities to cater to various business needs. Below is a detailed comparison to help understand how My AskAI positions itself against its competitors, Neople and Watermelon.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. In contrast, both Watermelon and My AskAI provide comprehensive AI customer support capabilities, making them more suitable for businesses looking to automate customer interactions.
Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan, with additional costs for higher tiers. Watermelon's pricing is more affordable, beginning at €149 per month for the Basic plan and scaling up to €1499 per month for the Enterprise plan. My AskAI offers the most cost-effective options, with plans starting at $60 per month and a 30-day free trial on all plans, making it accessible for businesses of all sizes.
My AskAI offers the most competitive pricing at $99 per 1,000 tickets/chats. Watermelon is considerably more expensive at $522, and Neople's pricing is $334, making My AskAI the most economical choice for handling large volumes of customer interactions.
Watermelon’s usage tiers are based on features, while My AskAI provides clear usage limits: Essentials plan includes 200 conversations per month, Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additional conversations are charged at $0.10 each, providing flexible scalability.
Both Watermelon and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Neople does not provide information on this feature.
Watermelon and My AskAI both offer conversation analytics and insights, enabling businesses to monitor and improve their AI customer support performance. Neople does not provide details about this feature.
My AskAI stands out by offering an AI email assistant, a feature not available with Neople or Watermelon. This capability can significantly enhance email handling efficiency.
Both Watermelon and My AskAI provide email lead capture features, allowing businesses to gather and manage leads effectively. Neople does not offer information on this feature.
Watermelon offers unlimited channels across all plans, while My AskAI provides unlimited webpages and documents, updated automatically. Neople does not provide details on content limits.
Watermelon’s plans vary from no chatbots in the Basic plan to 10 chatbots in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, providing flexibility for different business needs.
Watermelon includes a hosted help centre, whereas My AskAI does not. Neople does not provide information on this feature.
Neither Watermelon nor My AskAI offers a chatbot flow builder. Neople does not provide details on this feature.
My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. Watermelon offers integrations with websites and documents. Neople does not provide information on content/knowledge integrations.
Watermelon plans to support numerous end-user integrations, including live chat, social media platforms, and messaging apps. My AskAI already supports a variety of integrations, including popular platforms like Zendesk, Intercom, Slack, Teams, and more. Neople does not provide details on end-user integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Watermelon and My AskAI are not.
Watermelon offers extensive support options across its plans, including onboarding, email, phone, chat support, and more. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise. Neople's support details are not provided.
Watermelon uses different AI models based on the plan, with GPT-3.5 and GPT-4o available in higher tiers. My AskAI consistently offers GPT-4o across all plans, with additional options like Claude and Gemini in the Enterprise plan. Neople does not specify the AI models available.
Both Watermelon and My AskAI offer API access, enabling businesses to integrate their systems with the AI customer support tools. Neople's API access details are not provided.
My AskAI positions itself as a cost-effective, feature-rich AI customer support tool with competitive pricing, extensive integrations, and unique features like the AI email assistant. This makes it a compelling choice for businesses looking to enhance their customer support capabilities.
