AI customer support features comparison: Neople vs Voiceflow

Neople vs. Voiceflow vs. My AskAI

AI Customer Support Features

Neople does not offer AI customer support features, focusing instead on AI tools for support agents. Voiceflow and My AskAI both provide AI customer support features, positioning them as more comprehensive solutions for deflecting support tickets.

AI Features for Support Agents

Neople stands out by offering AI features specifically tailored for support agents, while Voiceflow does not. My AskAI also includes AI features for support agents, offering a more versatile solution compared to Voiceflow.

Pricing Plans

Neople offers tiered pricing with plans ranging from €1500 to over €3500 per month, depending on the level of service. Voiceflow provides a variety of plans, starting with a free Sandbox tier and going up to custom-priced Enterprise plans. My AskAI has a more straightforward pricing structure, with plans starting at $60 per month and a 30-day free trial available on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats for Neople is $334. Voiceflow offers pricing on application (POA), making it less transparent. My AskAI charges $99, providing a clear and competitive rate.

Usage Tiers

Voiceflow offers various usage tiers based on monthly AI tokens, from 100k in the Sandbox plan to unlimited in the Enterprise plan. My AskAI categorizes usage tiers by the number of conversations, with additional costs for exceeding limits. This makes My AskAI's pricing more predictable and scalable.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents. Voiceflow does not offer this feature, and Neople does not provide information on this capability.

Conversation Analytics/Insights

Both Voiceflow and My AskAI offer conversation analytics and insights, enabling businesses to track and optimize their customer interactions. Neople does not provide information on this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Neople or Voiceflow, enhancing its utility for comprehensive customer support.

Email Lead Capture

Voiceflow and My AskAI both offer email lead capture capabilities, while Neople does not provide information on this feature.

Content Limits

Voiceflow imposes limits on the number of knowledge base sources per agent, varying by plan. My AskAI offers unlimited webpages and documents across all plans, automatically updated, providing a more flexible and robust solution.

Number of Chatbots/Agents

Voiceflow limits the number of agents based on the plan, while My AskAI offers one agent in the Essentials and Pro plans, with unlimited agents in the Enterprise plan. Neople does not provide information on this feature.

Hosted Help Centre

Neither Voiceflow nor My AskAI offer a hosted help center. Neople does not provide information on this feature.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, which is absent in My AskAI and not specified for Neople.

Integrations (Content/Knowledge)

Voiceflow supports a range of integrations including websites, files, and third-party software like Zendesk Help Center. My AskAI offers extensive integrations with various content sources and platforms, including Google Drive, Notion, and Salesforce, making it a highly versatile option.

Integrations (End Users)

Voiceflow integrates with multiple communication platforms such as WhatsApp, Slack, and Telegram. My AskAI also supports a wide array of integrations including website, Zendesk, Intercom, and various social media platforms, offering broader connectivity.

GDPR Compliance

All three companies, Neople, Voiceflow, and My AskAI, are GDPR compliant, ensuring data protection and privacy.

SOC-2 Compliance

Both Neople and Voiceflow are SOC-2 compliant, while My AskAI is not, which might be a consideration for businesses with stringent security requirements.

Support

Voiceflow offers varying levels of support depending on the plan, from community support to dedicated account managers. My AskAI provides web and email support for Essentials, with priority and video support for Pro, and a success manager for Enterprise. Neople does not specify its support offerings.

AI Models Available

Voiceflow supports multiple AI models across its plans, including ChatGPT and other large language models (LLMs). My AskAI primarily uses GPT-4o, with options for Claude and Gemini in the Enterprise plan, offering advanced AI capabilities.

API Access

Both Voiceflow and My AskAI offer API access, whereas Neople does not provide information on this feature.

Conclusion

My AskAI offers a comprehensive and flexible solution for AI customer support with competitive pricing, extensive integrations, and advanced features like an AI email assistant and human handover. Voiceflow provides robust chatbot capabilities and a flow builder, while Neople focuses on AI tools for support agents without customer support features.