Neople and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople charges $334 per 1,000 tickets or chats and offers three pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior, which adds €1000 per month to the Medior plan. While specific details on human handover, analytics, and email lead capture are not provided, Neople does not offer an AI email assistant.
Voiceflow, on the other hand, provides a more tiered pricing structure with a "Price On Application" (POA) model for 1,000 tickets or chats. It offers four usage tiers: Sandbox, Pro, Teams, and Enterprise, with varying monthly AI token limits ranging from 100,000 to unlimited. Voiceflow's pricing plans include a free Sandbox tier, a Pro tier at $50 per month, a Teams tier at $625 per month, and a custom-priced Enterprise tier. Unlike Neople, Voiceflow includes analytics and insights and offers email lead capture, but it does not support human handover or an AI email assistant.
| Feature | Neople | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | POA | $99 |
| Usage Tiers | Not provided | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | TBC | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neopledoes not offer AI customer support features, focusing instead on AI tools for support agents.VoiceflowandMy AskAIboth provide AI customer support features, positioning them as more comprehensive solutions for deflecting support tickets.
Neoplestands out by offering AI features specifically tailored for support agents, whileVoiceflowdoes not.My AskAIalso includes AI features for support agents, offering a more versatile solution compared to Voiceflow.
Neopleoffers tiered pricing with plans ranging from €1500 to over €3500 per month, depending on the level of service.Voiceflowprovides a variety of plans, starting with a free Sandbox tier and going up to custom-priced Enterprise plans.My AskAIhas a more straightforward pricing structure, with plans starting at $60 per month and a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets/chats forNeopleis $334.Voiceflowoffers pricing on application (POA), making it less transparent.My AskAIcharges $99, providing a clear and competitive rate.
Voiceflowoffers various usage tiers based on monthly AI tokens, from 100k in the Sandbox plan to unlimited in the Enterprise plan.My AskAIcategorizes usage tiers by the number of conversations, with additional costs for exceeding limits. This makes My AskAI's pricing more predictable and scalable.
My AskAIsupports human handover, allowing seamless transition from AI to human agents.Voiceflowdoes not offer this feature, andNeopledoes not provide information on this capability.
BothVoiceflowandMy AskAIoffer conversation analytics and insights, enabling businesses to track and optimize their customer interactions.Neopledoes not provide information on this feature.
My AskAIincludes an AI email assistant, a feature not available inNeopleorVoiceflow, enhancing its utility for comprehensive customer support.
VoiceflowandMy AskAIboth offer email lead capture capabilities, whileNeopledoes not provide information on this feature.
Voiceflowimposes limits on the number of knowledge base sources per agent, varying by plan.My AskAIoffers unlimited webpages and documents across all plans, automatically updated, providing a more flexible and robust solution.
Voiceflowlimits the number of agents based on the plan, whileMy AskAIoffers one agent in the Essentials and Pro plans, with unlimited agents in the Enterprise plan.Neopledoes not provide information on this feature.
NeitherVoiceflownorMy AskAIoffer a hosted help center.Neopledoes not provide information on this feature.
Voiceflowincludes a chatbot flow builder, which is absent inMy AskAIand not specified forNeople.
Voiceflowsupports a range of integrations including websites, files, and third-party software like Zendesk Help Center.My AskAIoffers extensive integrations with various content sources and platforms, including Google Drive, Notion, and Salesforce, making it a highly versatile option.
Voiceflowintegrates with multiple communication platforms such as WhatsApp, Slack, and Telegram.My AskAIalso supports a wide array of integrations including website, Zendesk, Intercom, and various social media platforms, offering broader connectivity.
All three companies,Neople,Voiceflow, andMy AskAI, are GDPR compliant, ensuring data protection and privacy.
BothNeopleandVoicefloware SOC-2 compliant, whileMy AskAIis not, which might be a consideration for businesses with stringent security requirements.
Voiceflow
