Neople and Userlike are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople's pricing is structured around three main plans: Junior at €1500 per month, Medior at €2500 per month, and Senior with an additional €1000 per month. The cost per 1,000 tickets or chats is $334, but specific details on usage tiers, human handover, and analytics/insights are not provided. Neople does not offer an AI email assistant and has not disclosed information about email lead capture capabilities.
Userlike, on the other hand, offers a range of pricing plans including a Free tier with unlimited conversations, Team at $130 per month, Corporate at $350 per month, and a customizable Flex plan. While the price per 1,000 tickets or chats is provided on application (POA), Userlike includes analytics and insights, email lead capture, and additional services such as WhatsApp Campaigns for $39 per month and additional users for $20 per month. Unlike Neople, Userlike does not support human handover or an AI email assistant but does offer a structured approach to pricing and additional features.
| Feature | Neople | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | POA | $99 |
| Usage Tiers | Not provided | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Userlike, and My AskAI are AI customer support tools aimed at deflecting support tickets to improve efficiency and customer satisfaction. Each service offers unique features, pricing plans, and capabilities that cater to different business needs.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Both Userlike and My AskAI provide AI customer support features, making them more versatile for direct customer interactions.
Neople's pricing starts at €1500 per month for the Junior plan, going up to €2500 for the Medior plan, and an additional €1000 for the Senior plan. Userlike offers a more varied pricing structure with a free plan, and paid plans ranging from $130 to $350 per month, plus custom pricing for the Flex plan. My AskAI provides more affordable options with plans starting at $60 for Essentials, $99 for Pro, and custom pricing for Enterprise. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
Neople charges $334 per 1,000 tickets/chats. My AskAI offers a more economical rate at $99 per 1,000 tickets/chats. Userlike's pricing for this metric is not specified and is available upon request.
Userlike provides unlimited conversations across all its plans, whereas My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan. Neople's usage tiers are not specified.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Userlike does not offer this feature, and Neople's capabilities in this area are not provided.
Both Userlike and My AskAI offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Neople does not provide information on this feature.
My AskAI includes an AI email assistant, a unique feature not available in Neople and Userlike.
Both Userlike and My AskAI support email lead capture, while Neople does not provide information on this feature.
My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople and Userlike do not specify content limits.
My AskAI allows one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Neople and Userlike do not provide information on the number of chatbots or agents.
None of the three services offer a hosted help center.
Userlike includes a chatbot flow builder, a feature not available in Neople and My AskAI.
My AskAI supports a broad range of integrations, including websites, multiple file types, and various cloud storage services. Userlike integrates with FAQ documents, customer service transcripts, product documentation, and previous chat histories. Neople does not provide details on content or knowledge integrations.
Userlike offers extensive end-user integrations, including website chat, WhatsApp, Facebook Messenger, SMS, and more. My AskAI also provides a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, and Teams, among others. Neople does not specify end-user integrations.
All three services are GDPR compliant. Neople is SOC-2 compliant, while Userlike and My AskAI are not. Support varies, with My AskAI offering web, email, and video support across different plans, and Userlike providing GPT-4 support for paid plans and professional onboarding for the Flex plan.
My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. Userlike's AI models are not specified for the free and Team plans but use GPT-4 for Corporate and Flex plans. Neople's AI models are not provided.
Both Userlike and My AskAI offer API access, while Neople's API access details are not provided.
My AskAI stands out with its comprehensive AI customer support features, competitive pricing, extensive integrations, and unique offerings like an AI email assistant and human handover capabilities. Userlike provides a robust set of features with unlimited conversations and extensive end-user integrations. Neople focuses more on AI features for support agents and has higher pricing tiers, with less information available on specific features and integrations.
