AI customer support features comparison: Neople vs Userdesk

Overview

Neople, Userdesk, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities, catering to different business needs.

AI Customer Support Features

Among the three, only Userdesk and My AskAI offer AI customer support features. Neople focuses on providing AI features for support agents rather than direct customer interactions. This makes My AskAI and Userdesk more suitable for businesses looking to automate customer support directly.

AI Features for Support Agents

Both Neople and My AskAI offer AI features designed to assist support agents. Userdesk's capabilities in this area are yet to be confirmed. This makes Neople and My AskAI more appealing for businesses that want to enhance their support agents' efficiency with AI tools.

Pricing Plans

Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and going up to €2500 for the Medior plan, with Senior plans adding €1000 more. Userdesk offers a more flexible pricing structure, starting from a free plan and going up to $499 per month for the Enterprise plan. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.

AI Price Per 1,000 Tickets/Chats

Userdesk offers the lowest cost at $24 per 1,000 tickets/chats, followed by My AskAI at $99. Neople is the most expensive at $334. This makes Userdesk the most cost-effective option, but My AskAI offers a balance between cost and features.

Usage Tiers

Userdesk provides various usage tiers, starting from 30 AI messages per month on the free plan to 100,000 AI messages on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. This tiered structure allows businesses to choose a plan that best fits their usage needs.

Human Handover

My AskAI supports human handover, a crucial feature for seamless customer support. Userdesk does not offer this feature, and Neople's capabilities in this area are not provided.

Conversation Analytics/Insights

My AskAI provides conversation analytics and insights, helping businesses understand customer interactions better. Userdesk does not offer this feature, and Neople's capabilities are not provided.

AI Email Assistant

Only My AskAI offers an AI email assistant, adding another layer of automation for customer support. Neither Neople nor Userdesk provides this feature.

Email Lead Capture

Both Userdesk and My AskAI offer email lead capture capabilities. Neople's capabilities in this area are not provided, making it less competitive in terms of capturing leads through email.

Content Limits

Userdesk has specific content limits based on the plan, ranging from 50,000 training words on the free plan to 50,000,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing more flexibility for content management.

Number of Chatbots/Agents

Userdesk allows for a varying number of chatbots depending on the plan, from one chatbot on the free plan to 50 on the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Neople's capabilities in this area are not provided.

Hosted Help Centre and Chatbot Flow Builder

Neither Userdesk nor My AskAI provides a hosted help center or a chatbot flow builder. Neople's capabilities in these areas are not provided.

Integrations

Userdesk integrates with websites, files, and Notion pages. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This extensive list makes My AskAI highly versatile for different business needs.

End User Integrations

Userdesk supports integrations with platforms like WordPress, Shopify, Webflow, Wix, and Slack. My AskAI offers a more extensive list, including website integrations, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. This makes My AskAI more adaptable for various end-user environments.

Compliance and Support

All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Userdesk and My AskAI are not. My AskAI offers different levels of support based on the plan, including web, email, video, and a dedicated success manager for Enterprise plans.

AI Models Available

Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. My AskAI uses GPT-4o for Essentials and Pro plans and offers a choice between GPT-4o, Claude, and Gemini for the Enterprise plan. This variety allows My AskAI to cater to different business needs more effectively.

API Access

Both Userdesk and My AskAI offer API access, allowing for more customized integrations and functionalities. Neople's capabilities in this area are not provided.

Conclusion

In summary, My AskAI stands out with its comprehensive feature set, flexible pricing, and extensive integrations, making it a robust choice for businesses looking to enhance their customer support through AI. Userdesk offers a cost-effective solution with a range of usage tiers, while Neople focuses more on AI features for support agents rather than direct customer support.