Neople and Userdesk are both AI customer support tools designed to deflect support tickets and improve customer service efficiency. Neople's pricing is significantly higher, with a cost of $334 per 1,000 tickets or chats and monthly subscription plans ranging from €1500 to over €3500, depending on the plan tier. Specific details about usage tiers, human handover, and analytics/insights are not provided for Neople. Additionally, Neople does not offer an AI email assistant.
Userdesk, on the other hand, offers a more affordable pricing structure, charging $24 per 1,000 tickets or chats. It provides a variety of usage tiers, from a free plan with 30 AI messages per month to an enterprise plan supporting up to 100,000 AI messages per month. Unlike Neople, Userdesk includes email lead capture but does not support human handover or provide analytics/insights. Their monthly subscription plans range from $0 for the free tier to $499 for the enterprise tier, with an additional option to remove the "Powered by Userdesk" branding for $39 per month.
| Feature | Neople | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $24 | $99 |
| Usage Tiers | Not provided | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Userdesk, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities, catering to different business needs.
Among the three, only Userdesk and My AskAI offer AI customer support features. Neople focuses on providing AI features for support agents rather than direct customer interactions. This makes My AskAI and Userdesk more suitable for businesses looking to automate customer support directly.
Both Neople and My AskAI offer AI features designed to assist support agents. Userdesk's capabilities in this area are yet to be confirmed. This makes Neople and My AskAI more appealing for businesses that want to enhance their support agents' efficiency with AI tools.
Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and going up to €2500 for the Medior plan, with Senior plans adding €1000 more. Userdesk offers a more flexible pricing structure, starting from a free plan and going up to $499 per month for the Enterprise plan. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.
Userdesk offers the lowest cost at $24 per 1,000 tickets/chats, followed by My AskAI at $99. Neople is the most expensive at $334. This makes Userdesk the most cost-effective option, but My AskAI offers a balance between cost and features.
Userdesk provides various usage tiers, starting from 30 AI messages per month on the free plan to 100,000 AI messages on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. This tiered structure allows businesses to choose a plan that best fits their usage needs.
My AskAI supports human handover, a crucial feature for seamless customer support. Userdesk does not offer this feature, and Neople's capabilities in this area are not provided.
My AskAI provides conversation analytics and insights, helping businesses understand customer interactions better. Userdesk does not offer this feature, and Neople's capabilities are not provided.
Only My AskAI offers an AI email assistant, adding another layer of automation for customer support. Neither Neople nor Userdesk provides this feature.
Both Userdesk and My AskAI offer email lead capture capabilities. Neople's capabilities in this area are not provided, making it less competitive in terms of capturing leads through email.
Userdesk has specific content limits based on the plan, ranging from 50,000 training words on the free plan to 50,000,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically, providing more flexibility for content management.
Userdesk allows for a varying number of chatbots depending on the plan, from one chatbot on the free plan to 50 on the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Neople's capabilities in this area are not provided.
Neither Userdesk nor My AskAI provides a hosted help center or a chatbot flow builder. Neople's capabilities in these areas are not provided.
Userdesk integrates with websites, files, and Notion pages. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This extensive list makes My AskAI highly versatile for different business needs.
Userdesk supports integrations with platforms like WordPress, Shopify, Webflow, Wix, and Slack. My AskAI offers a more extensive list, including website integrations, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger,
