Neople and Stonly are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Neople charges $334 per 1,000 tickets or chats and offers three pricing plans: Junior (€1500/month), Medior (€2500/month), and Senior (an additional €1000/month). While specific details on usage tiers, human handover capabilities, and analytics/insights are not provided for Neople, it is clear that the platform does not include an AI email assistant or specified email lead capture functionalities.
On the other hand, Stonly's pricing for 1,000 tickets or chats is determined on a per-order basis (POA), with three main pricing plans: Starter ($124/month), Business ($249/month), and Enterprise (custom pricing). Stonly does not support human handover or AI email assistants but does offer analytics and insights to help businesses optimize their support operations. Both platforms aim to reduce the volume of support tickets, but they differ in their pricing structures and specific feature offerings, providing options for various business needs and budgets.
| Feature | Neople | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | No | Yes |
| Pricing Page | Neople pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a unique set of features and pricing plans, catering to different business needs.
Neople does not offer AI customer support features but focuses on AI features for support agents. In contrast, both Stonly and My AskAI provide AI customer support capabilities. My AskAI stands out by offering a comprehensive suite of AI tools that assist both customers and support agents.
Neople's pricing starts at €1500 per month for the Junior plan, scaling up to €2500 for the Medior plan, with additional costs for the Senior plan. Stonly’s pricing begins at $124 per month for the Starter plan and goes up to $249 for the Business plan, with custom pricing for Enterprise. My AskAI offers more affordable options, starting at $60 for the Essentials plan and $99 for the Pro plan, along with a 30-day free trial without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Neople charges $334, while My AskAI offers a more competitive rate at $99. Stonly does not provide specific pricing for this metric.
Neople and Stonly do not provide detailed usage tiers. My AskAI, however, offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each.
Human handover capabilities are not specified for Neople. Stonly does not offer this feature, whereas My AskAI includes it, allowing seamless transition from AI to human agents when necessary.
Stonly and My AskAI both provide conversation analytics and insights, aiding in performance monitoring and optimization. Neople does not specify whether this feature is available.
My AskAI uniquely offers an AI email assistant and email lead capture features, which are not available in Neople or Stonly.
Neople and Stonly do not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Neople and Stonly do not provide information on the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Stonly offers a hosted help centre, a feature not provided by Neople or My AskAI. None of the platforms offer a chatbot flow builder.
Neople and Stonly do not specify content/knowledge integrations. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more.
Neople does not specify end-user integrations. Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and various chat services.
All three platforms are GDPR compliant. Neople is SOC-2 compliant, while Stonly and My AskAI are not. My AskAI provides tiered support options, including web, email, priority support, and dedicated success managers for higher-tier plans.
Neople's available AI models are not specified. Stonly does not provide information on AI models. My AskAI offers access to GPT-4o for Essentials and Pro plans, with additional models like Claude and Gemini available for Enterprise. Both Stonly and My AskAI offer API access.
My AskAI distinguishes itself with competitive pricing, comprehensive AI features, clear usage tiers, extensive integrations, and robust support options. These advantages position My AskAI as a versatile and cost-effective solution in the AI customer support market.
