Neople and SiteGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople's pricing is structured around a tiered subscription model with plans ranging from €1500 to over €3500 per month, depending on the level of service required. The cost per 1,000 tickets or chats is $334, but details on usage tiers, human handover capabilities, and analytics or insights are not provided. Neople does not offer an AI email assistant, and information on email lead capture is also not available.
In contrast, SiteGPT offers a more granular pricing structure with multiple usage tiers, starting from $49 per month for the Starter plan and scaling up to $999 per month for the Enterprise plan, which includes unlimited messages. The cost per 1,000 tickets or chats is significantly lower at $25. SiteGPT includes features such as human handover, analytics and insights, and email lead capture, though it does not provide an AI email assistant. Additional options like removing SiteGPT branding and purchasing extra messages are available for an additional fee. Overall, SiteGPT presents a more detailed and flexible pricing and feature set compared to Neople.
| Feature | Neople | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $25 | $99 |
| Usage Tiers | Not provided | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and assist support agents. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs. This summary provides an objective comparison of these three tools.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Both SiteGPT and My AskAI provide comprehensive AI customer support features, making them more suitable for businesses looking to automate customer interactions.
Neople's pricing is tiered with plans starting at €1500 per month for the Junior plan, €2500 per month for the Medior plan, and an additional €1000 per month for the Senior plan. SiteGPT offers a more granular pricing structure with plans ranging from $49 to $999 per month, plus additional costs for removing branding and extra messages. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA), all of which include a 30-day free trial without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Neople charges $334, SiteGPT charges $25, and My AskAI charges $99. This makes SiteGPT the most cost-effective option for handling a high volume of tickets/chats.
SiteGPT and My AskAI both offer tiered usage plans. SiteGPT's plans range from 4,000 messages per month to unlimited messages, while My AskAI's plans range from 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, allowing complex queries to be escalated to human agents. Neople does not provide information on this feature.
SiteGPT and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. Neople does not provide information on this feature.
My AskAI stands out by offering an AI email assistant, a feature not available with Neople or SiteGPT. This can be particularly useful for businesses that handle a large volume of email inquiries.
Both SiteGPT and My AskAI offer email lead capture capabilities, helping businesses to gather potential customer information. Neople does not provide this feature.
SiteGPT has specific content limits based on the plan, ranging from 200 to 100,000 training web pages. My AskAI offers unlimited web pages and documents across all plans, with automatic updates, providing more flexibility for content management.
SiteGPT's plans vary from 1 to unlimited chatbots, while My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Neople does not provide information on this feature.
Both SiteGPT and My AskAI support a wide range of content and knowledge integrations. SiteGPT integrates with various file types, cloud storage services, and content management systems. My AskAI offers similar integrations, with additional support for platforms like Zendesk, Intercom, and Salesforce.
SiteGPT and My AskAI both offer extensive end-user integrations. SiteGPT integrates with platforms like Google Chat, Messenger, and Slack, while My AskAI supports a broader range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels.
All three platforms are GDPR compliant. Neople is SOC-2 compliant, while SiteGPT and My AskAI are not. Support options vary, with SiteGPT offering different levels of support based on the plan, and My AskAI providing web, email, and video support, with priority and success manager support in higher plans.
SiteGPT and My AskAI both use GPT-4o models. My AskAI also offers additional AI models such as Claude and Gemini for its Enterprise plan, providing more options for customization.
Both SiteGPT and My AskAI offer API access, enabling businesses to integrate the platforms with their existing systems. Neople does not provide information on API access.
In summary, My AskAI offers a competitive range of features and integrations, with flexible pricing and compreh
