AI customer support features comparison:Neoplevs LiveHelpNow

Neople vs. LiveHelpNow vs. My AskAI

Overview

Neople, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and assist support agents. Each platform offers different features, pricing plans, and capabilities tailored to varying business needs.

AI Customer Support Features

Neople does not offer AI customer support features, focusing instead on AI features for support agents. In contrast, both LiveHelpNow and My AskAI provide AI customer support features alongside AI functionalities for support agents. This makes LiveHelpNow and My AskAI more comprehensive options for businesses seeking to leverage AI in customer interactions.

Pricing Plans

Neople's pricing is tiered based on experience levels, starting at €1500 per month for Junior and going up to over €3500 per month for Senior. LiveHelpNow's pricing is modular, with separate charges for live chat, ticket management, and other features, potentially leading to higher overall costs. My AskAI offers straightforward pricing plans: Essentials at $60, Pro at $99, and Enterprise with a POA, with a 30-day free trial available on all plans.

AI Price Per 1,000 Tickets/Chats

For handling 1,000 tickets or chats, Neople charges $334, while My AskAI offers a more competitive rate of $99. LiveHelpNow's pricing for this feature is not provided, making it difficult to compare directly.

Usage Tiers

My AskAI clearly defines its usage tiers, with the Essentials plan covering 200 conversations per month, Pro covering 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each. Neople and LiveHelpNow do not provide specific usage tier information.

Human Handover

Both LiveHelpNow and My AskAI support human handover, ensuring that complex queries can be escalated to human agents seamlessly. Information on this feature for Neople is not provided.

Conversation Analytics/Insights

LiveHelpNow and My AskAI both offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions. Neople does not provide information on this feature.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available with Neople or LiveHelpNow. This can be particularly beneficial for businesses looking to automate email responses.

Email Lead Capture

Both LiveHelpNow and My AskAI support email lead capture, helping businesses to gather and manage customer leads effectively. Neople does not provide information on this feature.

Content Limits

My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Neople and LiveHelpNow do not provide information on content limits.

Number of Chatbots/Agents

My AskAI specifies the number of chatbots/agents available: one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited for the Enterprise plan. Neople and LiveHelpNow do not provide specific information on this aspect.

Hosted Help Centre

LiveHelpNow offers a hosted help center, a feature not available with My AskAI. Information on this feature for Neople is not provided.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder feature, focusing instead on other functionalities.

Integrations (Content/Knowledge)

My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, and more. LiveHelpNow supports website and document integrations. Neople does not provide information on this feature.

Integrations (End Users)

My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and more. LiveHelpNow's integrations can be found on their website. Neople does not provide information on this feature.

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant. However, only Neople is SOC-2 compliant, while LiveHelpNow and My AskAI are not.

Support

My AskAI offers tiered support options, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a success manager. Support details for Neople and LiveHelpNow are not provided.

AI Models Available

My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini available for the Enterprise plan. Information on AI models for Neople and LiveHelpNow is not provided.

API Access

Both LiveHelpNow and My AskAI offer API access, enabling businesses to integrate their systems with these platforms. Information on API access for Neople is not provided.

Conclusion

My AskAI offers a comprehensive suite of features and competitive pricing, making it a strong contender in the AI customer support market. Its clear usage tiers, extensive integrations, and unique AI Email Assistant feature provide significant advantages over Neople and LiveHelpNow.