Neople and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople charges $334 per 1,000 tickets or chats, with pricing plans ranging from €1500 to €2500 per month, and an additional €1000 for the senior plan. Specific details on usage tiers, human handover, and analytics/insights are not provided by Neople. The platform does not offer an AI email assistant or specified email lead capture capabilities.
LivechatAI, on the other hand, offers a more tiered pricing structure, starting from a free plan that includes 100 GPT-4 messages and scaling up to an Expert plan at $389 per month with unlimited messages. The cost per 1,000 tickets or chats is significantly lower at $55. LivechatAI includes features such as human handover, analytics/insights, and email lead capture, but does not provide an AI email assistant. This comprehensive tiered approach and additional functionalities position LivechatAI as a more flexible and cost-effective option compared to Neople.
| Feature | Neople | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $55 | $99 |
| Usage Tiers | Not provided | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
Neople does not offer AI customer support features, focusing instead on providing AI tools for support agents. Both LivechatAI and My AskAI provide comprehensive AI customer support features, enabling businesses to automate responses and handle customer inquiries efficiently.
Neople's pricing is tiered based on experience levels, starting at €1500 per month for the Junior plan and increasing to €2500 per month for the Medior plan, with additional costs for the Senior plan. LivechatAI offers a variety of plans ranging from a free tier to the Expert plan at $389 per month. My AskAI offers three main plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request, all with a 30-day free trial without requiring a credit card.
My AskAI charges $99 per 1,000 tickets/chats, which is a middle ground compared to Neople's $334 and LivechatAI's $55. This pricing positions My AskAI as a cost-effective option for businesses needing scalable AI support.
My AskAI provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. LivechatAI offers a range of message limits depending on the plan, from 100 GPT-4 messages in the Free plan to unlimited messages in the Advanced and Expert plans.
Both LivechatAI and My AskAI support human handover, ensuring that complex queries can be escalated to human agents when necessary. Neople does not provide information on this feature.
LivechatAI and My AskAI both offer conversation analytics and insights, allowing businesses to gain valuable data from customer interactions. Neople does not provide information on this feature.
My AskAI includes an AI email assistant, a feature not offered by either Neople or LivechatAI. This capability allows My AskAI to assist with email management and lead capture, enhancing its utility for businesses.
Both LivechatAI and My AskAI offer email lead capture features, enabling businesses to gather and manage customer leads effectively. Neople does not provide information on this feature.
My AskAI offers unlimited webpages and documents across all plans, with automatic updates. LivechatAI also provides substantial content limits, offering unlimited content with a 100M character limit across its plans. Neople does not specify content limits.
My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LivechatAI offers varying numbers of AI bots depending on the plan, from one bot in the Free and Basic plans to ten bots in the Expert plan. Neople does not specify the number of chatbots or agents.
Neither LivechatAI nor My AskAI offers a hosted help centre or a chatbot flow builder, and Neople does not provide information on these features.
My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LivechatAI also supports multiple integrations but with a slightly narrower scope. Neople does not provide information on content or knowledge integrations.
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. LivechatAI supports Slack, WhatsApp, and Make.com. Neople does not specify end-user integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while LivechatAI and My AskAI are not. In terms of support, My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and dedicated Slack and success manager support for Enterprise. LivechatAI offers varying support levels based on the plan, from community and email support in the Free plan to live chat support in higher tiers.
My AskAI uses GPT-4o across all plans, with additional models like Claude and Gemini available in the Enterprise plan. LivechatAI supports multiple AI models including GPT-4o, Llama, Mistral, and Claude. Both LivechatAI and My AskAI offer API access, while Neople does not provide
