Neople and Kommunicate are AI customer support tools designed to deflect support tickets, providing businesses with automated solutions to handle customer inquiries efficiently. Neople's pricing for 1,000 tickets or chats is $334, with its price plans segmented into Junior (€1500/month), Medior (€2500/month), and Senior (+€1000/month). However, specific details about usage tiers, human handover capabilities, and analytics or insights are not provided for Neople. Additionally, Neople does not offer an AI email assistant, and information on email lead capture is also not disclosed.
Kommunicate, on the other hand, offers a more detailed and tiered pricing structure, charging $84 per 1,000 tickets or chats. Its plans include Lite ($100/month for 1,000 messages), Advanced ($200/month for 5,000 messages), and Enterprise with custom pricing. Kommunicate supports human handover and provides analytics and insights, which can be valuable for businesses seeking detailed performance metrics. While it does not offer an AI email assistant, it does include email lead capture functionality. Overall, Kommunicate presents a more cost-effective solution with transparent usage tiers and additional features that may cater to a broader range of business needs.
| Feature | Neople | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $84 | $99 |
| Usage Tiers | Not provided | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features and pricing plans, catering to different business needs. This summary provides an objective comparison of these three tools, focusing on key features, pricing, and capabilities.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Kommunicate and My AskAI both provide AI customer support features, making them more suitable for businesses looking to automate customer interactions directly.
Neople stands out by offering AI features specifically for support agents, unlike Kommunicate, which does not provide such features. My AskAI also includes AI features for support agents, positioning it as a versatile tool that can cater to both customer and agent needs.
Neople's pricing is significantly higher, with plans starting at €1500 per month and going up to +€1000 per month for senior plans. Kommunicate offers more affordable options, ranging from $100 to $200 per month, with custom pricing for enterprise plans. My AskAI provides the most budget-friendly options, starting at $60 per month and offering a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Neople is the most expensive at $334. Kommunicate offers a more economical rate at $84, while My AskAI stands at $99, providing a balance between cost and functionality.
Neople does not provide specific usage tiers. Kommunicate's tiers range from 1,000 to 5,000 messages, with custom pricing for higher usage. My AskAI offers clear usage tiers, starting at 200 conversations per month for the Essentials plan and going up to unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Kommunicate and My AskAI support human handover, allowing seamless transitions from AI to human agents. Neople does not provide information on this feature.
Kommunicate and My AskAI both offer conversation analytics and insights, helping businesses understand customer interactions better. Neople does not provide this feature.
My AskAI is the only platform that includes an AI email assistant, making it a unique offering for businesses that rely heavily on email communication.
Both Kommunicate and My AskAI offer email lead capture features, aiding in lead generation and customer engagement. Neople does not provide information on this feature.
My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates. Kommunicate does not specify content limits for its plans, while Neople does not provide information on this feature.
My AskAI offers clear limits on the number of chatbots/agents, with one chatbot available in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Kommunicate does not specify these limits, and Neople does not provide information on this feature.
None of the three platforms offer a hosted help center.
Kommunicate includes a chatbot flow builder, allowing businesses to design custom conversational flows. My AskAI does not offer this feature, and Neople does not provide information on it.
Kommunicate and My AskAI both offer extensive integrations for content and knowledge management. My AskAI supports a broader range of integrations, including Google Drive, Notion, Confluence, and many more. Neople does not provide information on this feature.
My AskAI offers a wide array of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and various messaging apps. Kommunicate provides integrations through its website, while Neople does not specify this feature.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Kommunicate and My AskAI are not.
Kommunicate offers comprehensive support across all plans, including email, knowledge base, live chat, and additional support for enterprise customers. My AskAI provides tiered support, with essentials offering web and email support, Pro adding priority web, email, and video support, and Enterprise including Slack and a success manager. Neople's support det
