AI customer support features comparison: Neople vs Helpkit

Overview

Neople, Helpkit, and My AskAI are three AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers distinct features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

Neople primarily offers AI features for support agents rather than direct customer support. In contrast, both Helpkit and My AskAI provide comprehensive AI customer support features. This positions My AskAI and Helpkit as more suitable options for businesses looking to automate customer interactions directly.

Pricing Plans

Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and escalating to €2500 for the Medior plan, with additional costs for the Senior plan. Helpkit offers more affordable options, starting at $19 per month for the Starter plan and going up to $79 per month for the Professional plan. My AskAI provides a middle ground with plans starting at $60 for Essentials and $99 for Pro, with custom pricing for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service before committing.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies significantly among the three. Neople's cost is the highest at $334, while Helpkit offers the lowest at $49. My AskAI's cost is $99, reflecting a balance between affordability and advanced features.

Usage Tiers

My AskAI provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are priced at $0.10 each. Neither Neople nor Helpkit provide specific usage tiers.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Helpkit does not offer this feature, and Neople does not provide information on it.

Conversation Analytics/Insights

Both Helpkit and My AskAI offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Neople does not provide information on this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available with Neople or Helpkit. This can be particularly beneficial for automating email responses and managing customer inquiries efficiently.

Email Lead Capture

Both Helpkit and My AskAI include email lead capture capabilities, making them suitable for businesses focused on generating leads through customer interactions. Neople does not provide information on this feature.

Content Limits

My AskAI offers unlimited webpages and document integrations across all plans, with automatic updates. Neither Neople nor Helpkit provide information on content limits.

Number of Chatbots/Agents

My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. No specific information is available for Neople and Helpkit regarding the number of chatbots or agents.

Hosted Help Centre

Helpkit includes a hosted help centre, while My AskAI and Neople do not offer this feature.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, focusing instead on other AI capabilities.

Integrations

My AskAI excels in integrations, supporting a wide range of content and knowledge sources such as websites, various file types, Google Drive, Notion, Confluence, and more. It also integrates with numerous end-user platforms like Zendesk, Intercom, Slack, and HubSpot. Helpkit integrates mainly with Notion and websites, while Neople does not provide detailed information on integrations.

Compliance

All three platforms are GDPR compliant. Neople is also SOC-2 compliant, a feature not available with Helpkit and My AskAI.

Support

My AskAI offers tiered support options: web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for Enterprise. Helpkit and Neople do not provide detailed support information.

AI Models Available

Helpkit uses GPT-4, while My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models. Neople does not specify the AI models it uses.

API Access

My AskAI provides API access, a feature not available with Helpkit and unspecified for Neople.

Conclusion

In summary, My AskAI offers a balanced mix of affordability, advanced features, and extensive integrations, making it a robust choice for businesses seeking comprehensive AI customer support solutions. Helpkit provides a more budget-friendly option with essential features, while Neople focuses on AI support for agents with higher pricing and fewer direct customer support capabilities.