Neople and Helpkit are AI customer support tools designed to deflect support tickets, aiming to streamline customer service operations. Neople's pricing for handling 1,000 tickets or chats is $334, with monthly price plans starting at €1500 for the Junior tier, €2500 for the Medior tier, and an additional €1000 for the Senior tier. While specific details on human handover and analytics/insights are not provided, Neople does not offer an AI email assistant.
Helpkit, on the other hand, offers a significantly lower price of $49 per 1,000 tickets or chats, with monthly plans ranging from $19 for the Starter tier to $79 for the Professional tier. Additionally, Helpkit provides a dedicated AI Chatbot plan at $49 per month. Unlike Neople, Helpkit includes analytics and insights as well as email lead capture capabilities, although it also lacks an AI email assistant and does not support human handover. These differences position Helpkit as a more budget-friendly option with additional analytics and email capture features, while Neople appears to cater to higher-end market needs with a more premium pricing structure.
| Feature | Neople | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $49 | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | No | Yes |
Neople, Helpkit, and My AskAI are three AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers distinct features, pricing plans, and capabilities that cater to different business needs.
Neople primarily offers AI features for support agents rather than direct customer support. In contrast, both Helpkit and My AskAI provide comprehensive AI customer support features. This positions My AskAI and Helpkit as more suitable options for businesses looking to automate customer interactions directly.
Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan and escalating to €2500 for the Medior plan, with additional costs for the Senior plan. Helpkit offers more affordable options, starting at $19 per month for the Starter plan and going up to $79 per month for the Professional plan. My AskAI provides a middle ground with plans starting at $60 for Essentials and $99 for Pro, with custom pricing for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service before committing.
The cost per 1,000 tickets or chats varies significantly among the three. Neople's cost is the highest at $334, while Helpkit offers the lowest at $49. My AskAI's cost is $99, reflecting a balance between affordability and advanced features.
My AskAI provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are priced at $0.10 each. Neither Neople nor Helpkit provide specific usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Helpkit does not offer this feature, and Neople does not provide information on it.
Both Helpkit and My AskAI offer conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality. Neople does not provide information on this feature.
My AskAI stands out by offering an AI email assistant, a feature not available with Neople or Helpkit. This can be particularly beneficial for automating email responses and managing customer inquiries efficiently.
Both Helpkit and My AskAI include email lead capture capabilities, making them suitable for businesses focused on generating leads through customer interactions. Neople does not provide information on this feature.
My AskAI offers unlimited webpages and document integrations across all plans, with automatic updates. Neither Neople nor Helpkit provide information on content limits.
My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. No specific information is available for Neople and Helpkit regarding the number of chatbots or agents.
Helpkit includes a hosted help centre, while My AskAI and Neople do not offer this feature.
None of the three platforms provide a chatbot flow builder, focusing instead on other AI capabilities.
My AskAI excels in integrations, supporting a wide range of content and knowledge sources such as websites, various file types, Google Drive, Notion, Confluence, and more. It also integrates with numerous end-user platforms like Zendesk, Intercom, Slack, and HubSpot. Helpkit integrates mainly with Notion and websites, while Neople does not provide detailed information on integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, a feature not available with Helpkit and My AskAI.
My AskAI offers tiered support options: web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for Enterprise. Helpkit and Neople do not provide detailed support information.
Helpkit uses GPT-4, while My AskAI offers GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini models. Neople does not specify the AI models it uses.
My AskAI provides API access, a feature not available with Helpkit and unspecified for Neople.
In summary, My AskAI offers a balanced mix of affordability, advanced features, and extensive integrations, making it a robust choice for businesses seeking comprehensive AI customer support solutions. Helpkit provides a more budget-friendly option with essential features, while Neople focuses on AI support for agents with higher pricing and fewer direct customer support capabilities.
