Neople and HappyChat AI are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople's pricing starts at €1500 per month for the Junior plan, escalating to €2500 for the Medior plan, and an additional €1000 for the Senior plan. The cost per 1,000 tickets or chats is $334. However, Neople does not provide detailed information on usage tiers, human handover capabilities, or analytics and insights. Additionally, Neople does not offer an AI email assistant or specify email lead capture functionalities.
In contrast, HappyChat AI offers a more tiered and affordable pricing structure, starting with a free plan for up to 50 messages per month and scaling up to an Enterprise Plan at $399 per month for 50,000 messages. The cost per 1,000 tickets or chats is significantly lower at $24. HappyChat AI provides analytics and insights, as well as email lead capture, although it does not support human handover or include an AI email assistant. This tiered approach allows businesses of various sizes to choose a plan that fits their specific needs and budget.
| Feature | Neople | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | TBC | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, HappyChat AI, and My AskAI are AI customer support tools aimed at deflecting support tickets through automation and enhancing support agent capabilities. This summary provides an objective comparison of their key features, pricing, and capabilities to help readers understand their market positions.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Both HappyChat AI and My AskAI provide AI customer support features, with My AskAI also offering AI features tailored for support agents.
Neople's pricing is tiered based on experience levels, ranging from €1500 to over €3500 per month. HappyChat AI offers a more granular pricing structure, starting with a free plan and scaling up to $399 per month. My AskAI's pricing begins at $60 for the Essentials plan and goes up to a custom-priced Enterprise plan, with a 30-day free trial available for all plans.
Neople charges $334 per 1,000 tickets/chats, significantly higher than both HappyChat AI at $24 and My AskAI at $99. This makes HappyChat AI the most cost-effective option in terms of AI ticket/chat pricing.
HappyChat AI offers various usage tiers, starting from 50 messages per month on the free plan to 50,000 messages per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, scaling to unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents. HappyChat AI does not provide this feature, and information on Neople's human handover capabilities is not available.
Both HappyChat AI and My AskAI offer conversation analytics and insights, enabling businesses to gather valuable data on customer interactions. Neople does not provide information on this feature.
My AskAI includes an AI email assistant feature, which is not available in either Neople or HappyChat AI. This capability allows for automated email responses and lead capture.
Both HappyChat AI and My AskAI offer email lead capture capabilities, while Neople does not provide information on this feature.
HappyChat AI imposes content limits based on the pricing plan, ranging from 20 to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
HappyChat AI's number of chatbots varies by plan, from 1 chatbot on the free plan to 50 chatbots on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Neither HappyChat AI nor My AskAI provides a hosted help centre or chatbot flow builder. Information on these features for Neople is not available.
HappyChat AI integrates with websites, files, and provides Q&A capabilities. My AskAI offers more extensive integrations, including Google Drive, Notion, Confluence, and various file types, making it a more versatile option for content and knowledge integration.
HappyChat AI supports integrations with platforms like WordPress, Webflow, and Shopify, with additional integrations coming soon. My AskAI offers a broader range of integrations, including Zendesk, Intercom, HubSpot, and various messaging platforms, providing extensive connectivity options.
All three platforms are GDPR compliant. Neople and HappyChat AI are SOC-2 compliant, whereas My AskAI is not. Support options vary, with My AskAI offering priority support and a success manager on higher-tier plans, while HappyChat AI provides chat, email, and priority support depending on the plan.
HappyChat AI uses GPT-3 and GPT-4 models, depending on the plan. My AskAI employs GPT-4o across all plans, with additional models like Claude and Gemini available on the Enterprise plan. Both HappyChat AI and My AskAI offer API access, while information on Neople's AI models and API access is not provided.
In summary, My AskAI stands out with its comprehensive AI customer support features, flexi
