Neople and Dante are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople's pricing structure is significantly higher, with a cost of $334 per 1,000 tickets or chats, and monthly plans ranging from €1500 to over €2500 depending on the tier. However, details on usage tiers, human handover, and analytics/insights are not provided for Neople, which could be a consideration for businesses seeking transparency and detailed feature sets.
In contrast, Dante offers a more economical solution at $25 per 1,000 tickets or chats, with a comprehensive range of usage tiers from free to $399 per month. Dante includes features such as human handover, analytics/insights, and email lead capture, which are not specified for Neople. Additionally, Dante provides various add-ons like unlimited AI messages, custom domains, and extra chatbots, allowing for more customization based on specific business needs. This detailed and tiered approach might appeal to businesses looking for flexibility and cost-effectiveness in their AI customer support solutions.
| Feature | Neople | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $25 | $99 |
| Usage Tiers | Not provided | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople does not offer AI customer support features, focusing instead on AI tools for support agents. Both Dante and My AskAI provide AI customer support features, allowing businesses to deflect support tickets effectively.
Neople stands out for its AI features tailored specifically for support agents. In contrast, Dante does not provide these features, while My AskAI offers a comprehensive suite of AI tools for both customer support and support agents.
Neople's pricing is tiered based on experience levels, starting at €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with additional costs for the Senior plan. Dante offers a more granular pricing structure, starting from a free plan and scaling up to $399 per month for the Business plan, with various add-ons available. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Dante offers the most cost-effective AI pricing at $25 per 1,000 tickets/chats. My AskAI is priced at $99, while Neople's cost is significantly higher at $334 per 1,000 tickets/chats.
Dante's usage tiers range from 50 message credits in the free plan to 40,000 message credits in the Business plan. My AskAI's usage tiers are based on conversations per month, with the Essentials plan allowing 200 conversations, the Pro plan 1,000 conversations, and the Enterprise plan offering unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, ensuring seamless transitions from AI to human agents when necessary. Neople does not provide information on this feature.
Dante and My AskAI both offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions. Neople does not provide details on this feature.
My AskAI includes an AI email assistant, a feature absent in both Neople and Dante. This allows My AskAI to assist with email-based customer support, enhancing its utility.
Both Dante and My AskAI offer email lead capture capabilities, aiding businesses in gathering potential customer information. Neople does not provide this feature.
Dante imposes character limits on its chatbots, ranging from 500K characters in the free plan to 100M characters in the Business plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility.
Dante's plans include varying numbers of chatbots, from 1 in the free plan to 40 in the Business plan. My AskAI offers a single chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Neither Dante nor My AskAI provide a hosted help centre or chatbot flow builder. Neople does not provide information on these features.
Dante supports integrations with various content sources like websites, Zotero Library, and Google Drive. My AskAI offers a broader range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Dante integrates with numerous platforms, including WordPress, Discord, Facebook Messenger, and Slack. My AskAI also offers extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms, providing more comprehensive end-user integration options.
All three companies are GDPR compliant. Neople is also SOC-2 compliant, while Dante and My AskAI are not. My AskAI offers tiered support, with Essentials users receiving web and email support, Pro users getting priority web, email, and video support, and Enterprise users having access to Slack and a success manager. Dante's su
