Neople and CustomGPT are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Neople charges $334 per 1,000 tickets or chats and offers three pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior with an additional €1000 per month. However, Neople does not provide detailed information on usage tiers, human handover, analytics/insights, or email lead capture capabilities. Additionally, Neople does not feature an AI email assistant.
In contrast, CustomGPT charges $250 per 1,000 tickets or chats and offers three usage tiers: Standard, Premium, and Enterprise, with corresponding price plans of $99 per month, $499 per month, and custom pricing for enterprise solutions. CustomGPT includes analytics and insights, as well as email lead capture functionality, but does not support human handover or an AI email assistant. This structured tier system and additional features position CustomGPT as a potentially more flexible and data-driven option compared to Neople.
| Feature | Neople | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $250 | $99 |
| Usage Tiers | Not provided | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and assist support agents. Each platform offers a range of features, pricing plans, and capabilities aimed at enhancing customer support experiences.
Neople does not offer AI customer support features but focuses on providing AI features for support agents. In contrast, both CustomGPT and My AskAI provide AI customer support features, making them more versatile for handling customer interactions directly.
Neople excels in offering AI features specifically designed for support agents. My AskAI also provides AI features for support agents, giving it an edge over CustomGPT, which does not offer such features.
Neople's pricing plans are higher, starting at €1500 per month for the Junior plan. CustomGPT offers more affordable plans starting at $99 per month for the Standard plan. My AskAI provides the most cost-effective options, with plans starting at $60 per month and a 30-day free trial with no card required.
My AskAI offers the most competitive pricing at $99 per 1,000 tickets/chats. CustomGPT follows at $250, and Neople is the most expensive at $334.
CustomGPT and My AskAI offer clear usage tiers. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while My AskAI's Essentials plan offers 200 conversations per month. My AskAI also provides the flexibility of unlimited conversations under its Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
My AskAI supports human handover, a feature not available in CustomGPT. Neople has not provided information on this feature.
Both CustomGPT and My AskAI offer conversation analytics and insights, enhancing the ability to monitor and improve customer interactions. Neople has not provided information on this feature.
My AskAI stands out by offering an AI email assistant, a feature not available in either Neople or CustomGPT.
Both CustomGPT and My AskAI offer email lead capture capabilities, while Neople has not provided information on this feature.
CustomGPT has specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans, updated automatically. Neople has not provided information on content limits.
CustomGPT allows for multiple custom chatbots depending on the plan, whereas My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan. Neople has not provided information on this feature.
None of the platforms provide a hosted help center or chatbot flow builder.
CustomGPT and My AskAI both offer extensive integrations with various platforms. CustomGPT integrates with websites, helpdesks, knowledge bases, and more, while My AskAI supports a wide range of integrations including Google Drive, Notion, Confluence, and many others.
CustomGPT and My AskAI both offer numerous integrations for end users. My AskAI supports integrations with popular platforms like Zendesk, Intercom, Slack, and many more, providing a comprehensive suite of tools for customer support.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while CustomGPT and My AskAI are not.
Support options vary across the platforms. CustomGPT offers helpdesk support and tailored onboarding for Enterprise users. My AskAI provides web and email support for Essentials users, priority support for Pro users, and dedicated success manager support for Enterprise users. Neople's support details are to be confirmed.
CustomGPT uses GPT-4 across all plans. My AskAI offers GPT-4o in its Essentials and Pro plans, with additional options like Claude and Gemini available in the Enterprise plan. Neople has not provided information on the AI models available.
Both CustomGPT and My AskAI offer API a
