Neople and Customerly are AI customer support tools designed to help businesses deflect support tickets through automated responses and other advanced features. Neople charges $334 per 1,000 tickets or chats and offers tiered pricing plans, including Junior at €1500 per month, Medior at €2500 per month, and Senior at an additional €1000 per month. However, Neople does not provide detailed information on usage tiers, human handover capabilities, analytics/insights, or email lead capture functionalities. Additionally, Neople does not feature an AI email assistant.
In contrast, Customerly charges $300 per 1,000 tickets or chats and offers a range of pricing plans, including Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month, all based on usage tiers. Customerly includes human handover, analytics/insights, AI email assistant, and email lead capture features, making it a more comprehensive solution in terms of functionalities provided. This positions Customerly as a potentially more versatile and cost-effective option for businesses seeking extensive AI support capabilities.
| Feature | Neople | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $300 | $99 |
| Usage Tiers | Not provided | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Yes | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. This summary provides an objective comparison of their features, pricing, and capabilities.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Both Customerly and My AskAI provide AI customer support features, making them more versatile in handling customer interactions directly through AI.
Neople offers AI features specifically for support agents, which can assist in managing and resolving tickets more efficiently. Customerly lacks this capability, while My AskAI includes AI features for both customer support and support agents, offering a more comprehensive solution.
Neople's pricing is significantly higher, with plans starting at €1500 per month for the Junior tier and going up to over €2500 per month for higher tiers. Customerly offers more affordable options, ranging from $9 to $299 per month. My AskAI provides mid-range pricing with plans from $60 to $99 per month, along with a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats is highest with Neople at $334, followed by Customerly at $300. My AskAI offers the most cost-effective option at $99 per 1,000 tickets or chats, making it a more economical choice for high-volume support needs.
Neople does not provide details on usage tiers. Customerly's plans are usage-based, with varying limits depending on the plan. My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are charged at $0.10 each.
Both Customerly and My AskAI support human handover and provide conversation analytics and insights, enabling a seamless transition from AI to human agents and offering valuable data for performance analysis. Neople does not provide information on these features.
Customerly and My AskAI both offer AI email assistants and email lead capture capabilities, enhancing their functionality in managing customer interactions and generating leads. Neople does not offer these features.
Customerly's content limits vary by plan, with the Essential plan allowing up to 1,000 interactions and the Enterprise plan up to 50,000 interactions. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Neople and Customerly do not specify the number of chatbots or agents supported. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan, allowing for extensive customization and deployment.
Customerly includes a hosted help centre and chatbot flow builder, which Neople and My AskAI do not offer. These features can be beneficial for companies looking to create comprehensive support resources and custom chatbot interactions.
Customerly integrates with various content and end-user platforms, including Help Center and Wordpress. My AskAI offers a wider range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, and end-user platforms like Zendesk, Intercom, HubSpot, Slack, and more. Neople does not provide specific information on integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, which Customerly and My AskAI are not. My AskAI offers tiered support options, including web, email, video, Slack, and a dedicated success manager for Enterprise plans, ensuring comprehensive customer support.
Customerly and My AskAI both utilize GPT-4o for their AI models. My AskAI's Enterprise plan additionally offers models like Claude and Gemini. Both Customerly and My AskAI provide API access, enhancing their flexibility and integration capabilities.
In summary, My AskAI stands out with its comprehensive feature set, cost-effective pricing, extensive integrations, and flexible usage tiers. It provides a balanced solution for both AI customer support and support agents, making it a competitive choice in the market.
