Neople and CoSupport AI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople offers a structured pricing model, charging $334 per 1,000 tickets or chats, and provides three main subscription plans: Junior (€1500/month), Medior (€2500/month), and Senior (an additional €1000/month). However, Neople does not provide detailed information on usage tiers, human handover capabilities, analytics or insights, AI email assistance, or email lead capture.
CoSupport AI, on the other hand, has a less transparent pricing structure, with the cost per 1,000 tickets or chats listed as "Price on Application" (POA). Like Neople, CoSupport AI does not specify details regarding usage tiers, human handover, analytics or insights, AI email assistance, or email lead capture. This lack of detailed information makes it challenging to directly compare the two products' capabilities and additional features.
| Feature | Neople | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Not provided | Yes |
| Conversation Analytics/Insights | Not provided | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Not provided | Not provided | Yes |
| Pricing Page | Neople pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | Not provided | No |
| Chatbot Flow Builder | Not provided | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | Yes | Not provided | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Not provided | Yes |
Neople, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each offers distinct features, pricing models, and capabilities that cater to various business needs.
Neople does not offer AI customer support features but focuses on AI features for support agents. In contrast, both CoSupport AI and My AskAI provide AI customer support features, making them more suitable for businesses looking to automate customer interactions.
Neople's pricing is tiered based on expertise levels, starting from €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with an additional €1000 for the Senior plan. CoSupport AI's pricing details are not provided. My AskAI offers a more transparent and affordable pricing structure with three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. My AskAI also provides a 30-day free trial without requiring a credit card.
For AI services, Neople charges $334 per 1,000 tickets/chats. CoSupport AI's pricing is not available. My AskAI offers a competitive rate of $99 per 1,000 tickets/chats, making it a cost-effective choice for businesses with high volumes of customer interactions.
Neople and CoSupport AI do not provide specific usage tier details. My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover and conversation analytics/insights are not specified for Neople and CoSupport AI. My AskAI includes both these features, ensuring seamless transitions between AI and human agents and providing valuable insights into customer interactions.
Neople does not offer an AI email assistant or email lead capture capabilities. CoSupport AI's features in this regard are not provided. My AskAI includes both an AI email assistant and email lead capture, enhancing its utility for comprehensive customer support.
Content limits and the number of chatbots/agents are not specified for Neople and CoSupport AI. My AskAI offers unlimited webpages and documents across all plans and allows one chatbot with two modes (public and private) for Essentials and Pro plans, with unlimited chatbots for the Enterprise plan.
Integration details for Neople and CoSupport AI are not provided. My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more. It also integrates with end-user platforms like Zendesk, Intercom, HubSpot, Slack, and several others.
Neople is GDPR and SOC-2 compliant, while CoSupport AI's compliance details are not provided. My AskAI is GDPR compliant but not SOC-2 compliant. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support including Slack and a success manager for Enterprise.
Neople's AI models and API access details are to be confirmed, and CoSupport AI uses its own models. My AskAI utilizes GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini for the Enterprise plan. My AskAI also provides API access, enhancing its flexibility and integration capabilities.
In summary, My AskAI offers a comprehensive and cost-effective solution with transparent pricing, extensive integrations, and a range of features that support both customer interactions and agent assistance. This positions My AskAI as a versatile option compared to Neople and CoSupport AI.
