Neople and Cody AI are both AI customer support tools designed to deflect support tickets, but they differ significantly in pricing and features. Neople's pricing is notably higher at $334 per 1,000 tickets or chats, with monthly plans ranging from €1500 to €2500, plus an additional €1000 for the Senior plan. The detailed features such as human handover, analytics, and email lead capture are not provided for Neople, and it does not offer an AI email assistant.
In contrast, Cody AI offers a more cost-effective solution at $29 per 1,000 tickets or chats, with usage tiers including Basic, Premium, and Advanced plans, priced at $29, $99, and $249 per month, respectively. Cody AI does not support human handover, analytics, or email lead capture, and also lacks an AI email assistant. The significant difference in cost and the absence of advanced features in Cody AI suggest a more budget-friendly option, whereas Neople's higher pricing may imply a more premium or comprehensive service, though specific feature details are not provided.
| Feature | Neople | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $29 | $99 |
| Usage Tiers | Not provided | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | No | Yes |
| Pricing Page | Neople pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Cody AI, and My AskAI are three AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers distinct features, pricing structures, and capabilities tailored to various business needs.
Neople does not offer AI customer support features, focusing instead on AI features for support agents. In contrast, both Cody AI and My AskAI provide comprehensive AI customer support capabilities, making them more suitable for businesses looking to automate customer interactions.
Neople stands out by offering AI features specifically designed for support agents. My AskAI also provides these features, giving it an edge over Cody AI, which does not offer AI features for support agents.
Neople's pricing is significantly higher, with plans starting at €1500 per month. Cody AI offers more affordable options ranging from $29 to $249 per month. My AskAI provides a middle ground with plans starting at $60 per month and a 30-day free trial, making it accessible without an initial financial commitment.
Cody AI offers the most cost-effective solution at $29 per 1,000 tickets/chats. My AskAI is priced at $99, which is more affordable than Neople's $334 per 1,000 tickets/chats, making it a competitive option for businesses with moderate to high ticket volumes.
Cody AI and My AskAI provide clear usage tiers. Cody AI's tiers are based on credits, while My AskAI's tiers are based on the number of conversations per month, with additional charges for exceeding limits. My AskAI offers unlimited conversations in its Enterprise plan, providing flexibility for growing businesses.
Only My AskAI offers a human handover feature, enabling seamless transitions between AI and human agents. This feature is not provided by Neople or Cody AI, giving My AskAI a distinct advantage in customer service continuity.
My AskAI includes conversation analytics and insights, allowing businesses to gain valuable data on customer interactions. This feature is absent in both Neople and Cody AI, positioning My AskAI as a more data-driven solution.
My AskAI is the only platform that offers an AI email assistant and email lead capture, enhancing its utility for comprehensive customer support and lead generation. These features are not available in Neople or Cody AI.
Cody AI has specific content limits based on the plan, whereas My AskAI offers unlimited webpages and documents across all plans, providing unmatched flexibility and scalability.
Cody AI offers multiple bots depending on the plan, while My AskAI provides one bot with two modes (public and private) in its Essentials and Pro plans, and unlimited bots in its Enterprise plan. Neople does not specify the number of chatbots/agents.
My AskAI supports a wide range of integrations, including popular platforms like Google Drive, Notion, Confluence, and various end-user communication tools. Cody AI has more limited integration options, and Neople does not provide detailed information on integrations.
Both Neople and My AskAI are GDPR compliant, but only Neople is SOC-2 compliant. My AskAI offers tiered support options, including priority and success manager support for higher-tier plans, which is not detailed for Neople or Cody AI.
My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for its Enterprise plan. Cody AI also uses GPT-4o and Claude 3.5 Sonnet. Both Cody AI and My AskAI provide API access, while Neople's AI models and API access details are not specified.
My AskAI offers a balanced mix of features, competitive pricing, and extensive integrations, making it a versatile choice for businesses seeking comprehensive AI customer support solutions. While Neople focuses more on support agents and Cody AI offers budget-friendly options, My AskAI stands out with its robust feature set and flexibility.
