Neople and Chatwith are AI customer support tools designed to deflect support tickets and streamline customer interactions. Neople charges $334 per 1,000 tickets or chats and offers three pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior with an additional €1000 per month. Specific details on usage tiers, human handover capabilities, and analytics or insights are not provided, and the platform does not include an AI email assistant.
In contrast, Chatwith charges significantly less at $24 per 1,000 tickets or chats and provides three usage tiers: Free for up to 50 messages per month, Standard for up to 2,000 messages per month starting at $19 per month, and Business for up to 3,000 messages per month starting at $59 per month. Chatwith does not support human handover but includes analytics and insights, as well as email lead capture functionality. Both platforms aim to enhance customer support efficiency, but they differ significantly in pricing structures and feature sets.
| Feature | Neople | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Chatwith, and My AskAI are AI-powered tools designed to enhance customer support by deflecting support tickets. Each of these platforms offers unique features, pricing plans, and capabilities tailored to meet various business needs.
Neopleprimarily focuses on providing AI features for support agents rather than direct customer support. In contrast,ChatwithandMy AskAIoffer robust AI customer support features, making them more suitable for businesses looking to automate customer interactions directly.
Neopleoffers three pricing tiers: Junior (€1500/mo), Medior (€2500/mo), and Senior (custom pricing).Chatwithprovides a more budget-friendly approach with a Free plan, Standard plan starting at $19/mo, and Business plan starting at $59/mo.My AskAIoffers three plans: Essentials ($60), Pro ($99), and Enterprise (POA), with a 30-day free trial available for all plans without requiring a credit card.
Chatwithis the most cost-effective option at $24 per 1,000 tickets/chats.My AskAIcharges $99 for the same, whileNeopleis significantly higher at $334 per 1,000 tickets/chats.
ChatwithandMy AskAIboth offer tiered usage plans.Chatwithprovides a Free tier with 50 messages/mo, Standard with 2,000 messages/mo, and Business with 3,000 messages/mo.My AskAIoffers Essentials with 200 conversations/mo, Pro with 1,000 conversations/mo, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond these limits.
My AskAIsupports human handover, ensuring seamless transition from AI to human agents when necessary, a feature not available inChatwith. Information on this feature is not provided forNeople.
BothChatwithandMy AskAIoffer conversation analytics and insights, enabling businesses to track and improve customer interactions.Neopledoes not provide information on this feature.
My AskAIstands out by offering an AI email assistant, a feature not available inNeopleorChatwith.
ChatwithandMy AskAIboth support email lead capture, whereasNeopledoes not provide information on this feature.
My AskAIoffers unlimited webpages and documents across all plans, with automatic updates.Chatwithhas specific content limits for different plans, with the Business plan capping at 10,000,000 characters.Neopledoes not provide information on content limits.
Chatwithallows 1 chatbot in the Free and Standard plans and 2 in the Business plan.My AskAIoffers 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.Neopledoes not specify the number of chatbots or agents.
NeitherChatwithnorMy AskAIoffers a hosted help center or chatbot flow builder.Neopledoes not provide information on these features.
ChatwithandMy AskAIsupport extensive integrations.Chatwithintegrates with various content sources like websites, files, and YouTube, and end-user platforms like Shopify and Slack.My AskAIoffers more comprehensive integrations, including Google Drive, Notion, and major CRM and communication tools like Zendesk, Intercom, HubSpot, and Slack.Neopledoes not provide information on integrations.
All three platforms are GDPR compliant.Neopleis SOC-2 compliant, whileChatwithandMy AskAIare not.My AskAIoffers the most extensive support options, including priority web, email, video, and a dedicated success manager for Enterprise clients.Chatwithprovides community and email support based on the plan, whileNeopledoes not specify support details.
My AskAIuses advanced models like GPT-4o, Claude, and Gemini, offering flexibility across plans.Chatwithuses GPT-3.5 Turbo and GPT-4 based on the plan.Neopledoes not specify the AI models used. BothChatwithandMy AskAIoffer API access, facilitating custom integratio
