Neople and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople's pricing for handling 1,000 tickets or chats is significantly higher at $334, compared to Chatling's $16. Neople offers three price plans: Junior (€1500/month), Medior (€2500/month), and Senior (an additional €1000/month), though it does not provide detailed information on usage tiers, human handover capabilities, or analytics and insights. Additionally, Neople does not include an AI email assistant or specify if it has email lead capture features.
In contrast, Chatling offers a more cost-effective solution with a tiered pricing structure that includes a Free plan (100 chats/month), Pro plan ($35/month for 5,500 chats/month), and Ultimate plan ($99/month for 20,000 chats/month). Chatling provides analytics and insights, as well as email lead capture capabilities, although it lacks a human handover feature and an AI email assistant. This makes Chatling a more budget-friendly option for businesses looking for a comprehensive AI customer support tool with built-in analytics and lead capture functionalities.
| Feature | Neople | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $16 | $99 |
| Usage Tiers | Not provided | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Chatling, and My AskAI are AI customer support tools designed to streamline support processes and deflect support tickets. Each offers distinct features and pricing plans tailored to different business needs.
Neople does not offer AI customer support features but instead focuses on AI features for support agents. In contrast, both Chatling and My AskAI provide comprehensive AI customer support functionalities, making them more suitable for businesses looking to automate their customer interactions.
Neople's pricing is segmented into three tiers: Junior at €1500/month, Medior at €2500/month, and Senior with an additional €1000. Chatling offers a more affordable range with Free, Pro at $35/month, and Ultimate at $99/month. My AskAI's plans are Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all of which come with a 30-day free trial without requiring a credit card.
For AI price per 1,000 tickets or chats, Neople charges $334, which is significantly higher compared to Chatling's $16 and My AskAI's $99. This makes Chatling the most cost-effective option in this regard, followed by My AskAI.
Neople does not provide specific usage tiers. Chatling offers Free with 100 chats/month, Pro with 5,500 chats/month, and Ultimate with 20,000 chats/month. My AskAI provides Essentials with 200 conversations/month, Pro with 1,000 conversations/month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond these limits.
Human handover capabilities are not specified for Neople. Chatling does not support human handover, whereas My AskAI includes this feature, allowing for seamless transitions between AI and human agents.
Neople does not provide information on conversation analytics or insights. Both Chatling and My AskAI offer these features, enabling businesses to analyze and improve their customer support interactions.
Neople and Chatling do not offer an AI email assistant. My AskAI includes this feature, helping businesses manage and automate email interactions efficiently.
Email lead capture is not available for Neople. Both Chatling and My AskAI offer this feature, aiding in lead generation and customer engagement.
Neople does not specify content limits. Chatling's content limits vary by plan, with the Free plan allowing 500,000 characters, Pro 15,000,000 characters, and Ultimate 65,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Neople does not provide information on the number of chatbots or agents. Chatling allows 2 chatbots for Free, 15 for Pro, and 53 for Ultimate. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited for Enterprise.
None of the three platforms provide a hosted help center.
Neople does not offer a chatbot flow builder. Chatling includes this feature, while My AskAI does not.
Neople does not specify content or knowledge integrations. Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. My AskAI supports a broader range of integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Neople does not provide end-user integrations. Chatling integrates with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers extensive integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Neople and My AskAI are GDPR compliant, while Chatling is not. Neople is also SOC-2 compliant, a feature not available for Chatling and My AskAI.
Neople's support details are to be confirmed. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Neople's available AI models are to be confirmed. Chatling supports multiple models, including GPT-3.5 Turbo, GPT-4 Turbo, Claude 3.5 Sonnet, and more. My AskAI uses GPT-4o for Essentials and Pro, with Enterprise options for GPT-4o, Claude, and Gemini.
Both Chatling and My AskAI provide API access, while Neople's API access details are not specified.
