AI customer support features comparison: Neople vs Chatbase

Overview of AI Customer Support Tools

Neople, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance support agent capabilities. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

Neople does not offer AI customer support features but focuses on AI features for support agents. In contrast, both Chatbase and My AskAI provide comprehensive AI customer support functionalities, allowing businesses to automate and streamline their customer service processes effectively.

Pricing Plans

Neople's pricing is higher, with plans starting at €1500 per month for the Junior tier, going up to €2500 for the Medior tier, and an additional €1000 for the Senior tier. Chatbase offers a more flexible pricing structure with a free plan and paid tiers ranging from $19 to $399 per month, plus additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI provides competitive pricing with the Essentials plan at $60, Pro at $99, and Enterprise plans available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Neople charges approximately $334 per 1,000 tickets/chats, significantly higher than Chatbase's $25 and My AskAI's $99. This makes Chatbase the most cost-effective option for handling a large volume of interactions, while My AskAI offers a balanced pricing model with additional features.

Usage Tiers

Chatbase provides clear usage tiers, with the free plan allowing 20 messages per month and the Unlimited plan supporting up to 40,000 messages. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan offers 1,000 conversations, and the Enterprise plan provides unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Human handover is a critical feature for seamless customer support. My AskAI supports human handover, ensuring that complex queries can be escalated to human agents. Chatbase does not offer this feature, while Neople does not provide information on this capability.

Conversation Analytics/Insights

Both Chatbase and My AskAI offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions. Neople does not provide information on this feature.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant, a feature not available in Neople or Chatbase. Both Chatbase and My AskAI support email lead capture, aiding in customer acquisition and engagement.

Content Limits

Chatbase has character limits for each plan, with the free plan allowing up to 400,000 characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, automatically updated to ensure content accuracy.

Number of Chatbots/Agents

Chatbase's plans vary from one chatbot in the free plan to ten chatbots in the Unlimited plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise tier.

Hosted Help Centre and Chatbot Flow Builder

Neither Chatbase nor My AskAI offer a hosted help centre or chatbot flow builder. Neople does not provide information on these features.

Integrations (Content/Knowledge and End Users)

My AskAI supports a wide range of content and knowledge integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatbase offers fewer integrations, primarily focusing on direct text inputs, websites, and files. For end-user integrations, My AskAI supports a comprehensive list, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Chatbase supports WhatsApp, Slack, WordPress, and Zapier.

Compliance and Support

All three platforms are GDPR compliant. Neople is also SOC-2 compliant, while Chatbase and My AskAI are not. My AskAI provides various support levels, including web, email, priority web, video, Slack, and a success manager, depending on the plan. Chatbase offers different support options based on the plan, from help center access to 24/7 support for the Unlimited plan.

AI Models and API Access

My AskAI uses GPT-4o for the Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. Chatbase also uses GPT-4o, while Neople does not specify the AI models available. Both Chatbase and My AskAI offer API access, whereas Neople does not provide information on this feature.

Conclusion

In summary, My AskAI offers a balanced mix of features, competitive pricing, and extensive integrations, making it a strong contender in the AI customer support market. Chatbase provides a cost-effective solution with flexible pricing and basic features, while Neople focuses on support agent capabilities with higher pricing and limited information on certain features.