AI customer support features comparison:Neoplevs Chat Thing

Overview of AI Customer Support Tools

Neople, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each tool offers unique features and pricing plans tailored to different business needs.

AI Customer Support Features

My AskAI and Chat Thing both offer comprehensive AI customer support features, while Neople focuses on providing AI features specifically for support agents. This makes My AskAI and Chat Thing more suitable for direct customer interaction.

Pricing Plans

Neople's pricing is significantly higher, starting at €1500 per month for the Junior plan, and increasing to €2500 for the Medior plan, with additional costs for the Senior plan. Chat Thing offers a more flexible pricing structure, ranging from a free tier to an Enterprise plan at $299 per month. My AskAI provides a middle ground with plans starting at $60 for Essentials, $99 for Pro, and a custom-priced Enterprise option. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chat Thing is the most cost-effective at $13 per 1,000 tickets/chats, followed by My AskAI at $99. Neople is the most expensive, with a cost of $334 per 1,000 tickets/chats.

Usage Tiers

Chat Thing offers a wide range of message token limits, from 80,000 tokens per month on the free plan to 120,000,000 tokens per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI supports human handover, ensuring seamless transition to human agents when necessary. Chat Thing does not offer this feature, and Neople does not provide information on this capability.

Conversation Analytics/Insights

Both My AskAI and Chat Thing provide conversation analytics and insights, which are crucial for optimizing customer support strategies. Neople does not specify if this feature is available.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant and email lead capture features, which are not available with Chat Thing or Neople.

Content Limits

My AskAI offers unlimited content storage across all plans, whereas Chat Thing imposes storage token limits ranging from 600,000 on the free plan to 120,000,000 on the Enterprise plan. Neople does not specify content limits.

Number of Chatbots/Agents

My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Chat Thing offers a range from one chatbot on the free plan to unlimited chatbots on the Enterprise plan. Neople does not provide information on the number of chatbots or agents.

Hosted Help Centre and Chatbot Flow Builder

None of the three tools offer a hosted help center or chatbot flow builder.

Integrations

My AskAI supports a wide range of content and end-user integrations, including popular platforms like Google Drive, Notion, Salesforce, and various chat and social media platforms. Chat Thing also offers multiple integrations but has fewer options compared to My AskAI. Neople does not provide detailed information on integrations.

Compliance and Support

All three tools are GDPR compliant. Neople is also SOC-2 compliant, whereas My AskAI and Chat Thing are not. My AskAI offers robust support options, including web, email, video, and priority support for higher-tier plans. Chat Thing provides varying levels of support depending on the plan, from community support to 24/7 phone and chat support on the Enterprise plan.

AI Models and API Access

My AskAI and Chat Thing both use GPT-4o models, with My AskAI also offering Claude and Gemini models for Enterprise users. API access is available with both My AskAI and Chat Thing, while Neople's AI models and API access details are not provided.

Conclusion

My AskAI offers a balanced mix of features, pricing, and support, making it a versatile choice for businesses looking to implement AI customer support. While Chat Thing provides more cost-effective options, My AskAI's comprehensive integrations and additional features like the AI email assistant and human handover make it a strong competitor in the market.