Neople and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. Neople's pricing for handling 1,000 tickets or chats is $334, and it offers three pricing plans: Junior at €1500 per month, Medior at €2500 per month, and Senior with an additional €1000 per month. However, specific details about usage tiers, human handover capabilities, analytics and insights, and email lead capture are not provided. Neople does not offer an AI email assistant.
In contrast, Chaindesk offers a significantly lower cost of $13 per 1,000 tickets or chats and provides various usage tiers, including Free, Growth, Pro, and Enterprise plans, with prices ranging from $0 to $499 per month. Chaindesk includes features such as human handover, analytics and insights, an AI email assistant, and email lead capture. These comprehensive capabilities position Chaindesk as a more cost-effective and feature-rich option compared to Neople.
| Feature | Neople | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $13 | $99 |
| Usage Tiers | Not provided | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets by automating customer interactions. Each tool offers a unique set of features, pricing, and capabilities, catering to different business needs.
Neople does not offer AI customer support features but focuses on AI features for support agents. In contrast, both Chaindesk and My AskAI provide AI customer support features, making them more suitable for businesses looking to automate customer interactions directly.
Neople's pricing is tiered based on experience levels, starting from €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan, with additional costs for the Senior plan. Chaindesk offers a more flexible pricing structure, with a free tier and paid plans ranging from $25 to $499 per month. My AskAI provides a middle ground with plans starting at $60 for Essentials, $99 for Pro, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Neople charges $334 per 1,000 tickets/chats, which is significantly higher compared to Chaindesk's $13 and My AskAI's $99. This makes Chaindesk the most cost-effective option for handling large volumes of interactions, followed by My AskAI.
Chaindesk offers a variety of usage tiers, from 100 message credits per month in the free plan to 100,000 message credits in the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Neople does not provide information on this feature.
Chaindesk and My AskAI both offer conversation analytics and insights, enabling businesses to monitor and improve their customer interactions. Neople does not provide details on this feature.
Chaindesk and My AskAI both include AI email assistants and email lead capture features. Neople lacks these functionalities, making it less versatile in handling various customer support channels.
Chaindesk's content limits range from 20,000 words in the free plan to 300,000,000 words in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Neople does not provide information on content limits.
Chaindesk allows up to 100 agents in its Enterprise plan, while My AskAI offers unlimited agents in the Enterprise plan and one agent with two modes (public and private) in the Essentials and Pro plans. Neople does not specify the number of chatbots or agents it supports.
Neither Chaindesk nor My AskAI offer a hosted help centre or a chatbot flow builder. Neople does not provide information on these features.
Chaindesk integrates with various platforms, including websites, Notion, YouTube, Google Drive, and file types like PDF and DOCX. My AskAI provides a broader range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, in addition to the platforms supported by Chaindesk. Neople does not specify its integrations.
Chaindesk supports integrations with websites, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI offers a more extensive list, including Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and various social media platforms via Intercom/Zendesk. Neople does not provide information on end-user integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, whereas Chaindesk and My AskAI are not. Support options vary, with Chaindesk offering dedicated support from the Growth plan upwards and My AskAI providing priority support for Pro and Enterprise plans, including a success manager for Enterprise users.
Chaindesk uses GPT-4o mini and GPT-4 models, while My AskAI utilizes GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan. Both Chaindesk and My AskAI offer API access. Neople does not specify the AI models it uses or API access details.
In summary, My AskAI stands out with its balanced pricing, extensive integrations, and comprehensive support features. While Chaindesk offers the lowest cost per 1,000 tickets/chats, My AskAI provides more robust capabilities and flexibility, making
