AI customer support features comparison:Neoplevs Botsonic

Introduction

Neople, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. Below is a detailed comparison of these three tools.

AI Customer Support Features

Neople does not offer direct AI customer support features but provides AI tools for support agents. Botsonic and My AskAI, on the other hand, offer robust AI customer support features, making them more suitable for businesses looking to implement automated customer interactions.

Pricing Plans

Neople's pricing is structured into three tiers: Junior (€1500/mo), Medior (€2500/mo), and Senior (additional €1000/mo). Botsonic offers a more flexible pricing model with a free tier, Professional ($49/mo), and Enterprise ($800/mo). My AskAI provides competitive pricing with Essentials ($60), Pro ($99), and Enterprise (POA) plans, all of which include a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Botsonic offers the lowest cost per 1,000 tickets/chats at $41, followed by My AskAI at $99, and Neople at $334. This makes Botsonic the most cost-effective option for high-volume customer interactions.

Usage Tiers

Botsonic's usage tiers range from 100 messages in the free plan to 25,000 messages per month in the Enterprise plan. My AskAI's tiers include 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. Botsonic does not offer this feature, and Neople has not provided information on this capability.

Conversation Analytics/Insights

Both Botsonic and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support strategies. Neople has not provided information regarding this feature.

AI Email Assistant

Botsonic and My AskAI both include AI email assistants to help manage customer communications via email. Neople does not offer this feature.

Email Lead Capture

Email lead capture is available in both Botsonic and My AskAI, but Neople has not provided information on this feature.

Content Limits

Botsonic offers different content limits based on the plan, ranging from 1 million to 200 million uploaded characters. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it a more flexible option for content management.

Number of Chatbots/Agents

Botsonic allows up to 5 chatbots in its Enterprise plan, whereas My AskAI offers unlimited chatbots in the Enterprise plan and one chatbot with two modes (public and private) in the Essentials and Pro plans. Neople has not provided information on this feature.

Hosted Help Centre

Neither Botsonic nor My AskAI offers a hosted help center. Neople has not provided information on this feature.

Chatbot Flow Builder

Botsonic includes a chatbot flow builder, allowing for customized interaction flows. My AskAI does not offer this feature, and Neople has not provided information on it.

Integrations (Content/Knowledge)

My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, SharePoint, and more. Botsonic supports website and file integrations, while Neople has not provided information on this aspect.

Integrations (End Users)

Both Botsonic and My AskAI support a wide range of end-user integrations. My AskAI includes integrations with platforms like Zendesk, Intercom, Slack, Teams, and more. Botsonic integrates with WhatsApp, Facebook Messenger, Telegram, and other popular tools. Neople has not provided information on end-user integrations.

Compliance

All three platforms are GDPR compliant. Neople and Botsonic are SOC-2 compliant, while My AskAI is not.

Support

Support options vary across the platforms. Botsonic offers different support levels based on the plan, with priority email and direct Slack access for Enterprise users. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated Slack and success manager support for Enterprise users. Neople's support details are to be confirmed.

AI Models Available

Botsonic and My AskAI use GPT-4o models, with My AskAI also offering Claude and Gemini models in its Enterprise plan. Neople's AI models are to be confirmed.

API Access

Both Botsonic and My AskAI offer API access, while Neople's API access information is to be confirmed.

Conclusion

My AskAI stands out with its comprehensive feature set, competitive pricing, and extensive integrations, making it a strong contender in the AI customer support market. Botsonic offers cost-effective solutions with a range of features, while Neople focuses more on AI tools for support agents rather than direct customer interactions.