AI customer support features comparison: Neople vs Botsify
Neople and Botsify are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Neople offers pricing at $334 per 1,000 tickets or chats, with monthly subscription plans ranging from €1500 to €2500 and additional costs for senior-level plans. However, detailed information on usage tiers, human handover capabilities, and analytics or insights is not provided. Neople does not include an AI email assistant or specified email lead capture features.
Botsify, on the other hand, provides a more flexible pricing structure with a "Price on Application" (POA) model for ticket/chat handling. It offers three usage tiers: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan for specific needs. Botsify includes human handover and analytics/insights features, along with email lead capture, though it also lacks an AI email assistant. This positions Botsify as a versatile option for businesses seeking customizable and scalable customer support solutions.
Full breakdown: All available features and pricing
| Feature | Neople | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | POA | $99 |
| Usage Tiers | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Messenger SMS Website Telegram |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | TBC | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Introduction
Neople, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing structures, and capabilities tailored to different business needs.
AI Customer Support Features
Neople does not offer AI customer support features, focusing instead on AI features for support agents. Botsify and My AskAI both provide AI customer support capabilities, enabling automated interaction with customers.
AI Features for Support Agents
Neople specializes in AI features for support agents, unlike Botsify, which does not offer this functionality. My AskAI includes these features, providing comprehensive support for both agents and customers.
Pricing Plans
Neople's pricing is structured into three tiers: Junior (€1500/mo), Medior (€2500/mo), and Senior (+€1000/mo). Botsify offers three plans: Do it yourself ($49/mo), Done for you ($149/mo), and Custom plans. My AskAI provides Essentials ($60), Pro ($99), and Enterprise (POA) plans, with a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Neople charges $334 per 1,000 tickets/chats. Botsify's pricing for this metric is provided on request (POA). My AskAI offers a clear rate of $99 per 1,000 tickets/chats.
Usage Tiers
Neople does not specify usage tiers. Botsify's plans all offer unlimited usage. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and Enterprise provides unlimited conversations, with a $0.10 charge per conversation beyond these limits.
Human Handover
Both Botsify and My AskAI support human handover, ensuring seamless transition from AI to human agents. Neople does not provide information on this feature.
Conversation Analytics/Insights
Botsify and My AskAI both offer conversation analytics and insights, aiding in performance tracking and improvement. Neople does not provide this feature.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available with Neople or Botsify.
Email Lead Capture
Both Botsify and My AskAI offer email lead capture capabilities, which Neople does not provide.
Content Limits
Botsify offers unlimited content across all plans. My AskAI also provides unlimited content on all plans, with updates applied automatically. Neople does not specify content limits.
Number of Chatbots/Agents
Botsify's Do it yourself plan includes 2 chatbots, Done for you offers 5, and Custom plans have unlimited chatbots. My AskAI's Essentials and Pro plans each include 1 chatbot with 2 modes (public and private), while the Enterprise plan offers unlimited chatbots. Neople does not provide details on this feature.
Hosted Help Centre and Chatbot Flow Builder
Neither Botsify nor My AskAI offer a hosted help center or a chatbot flow builder. Neople does not provide information on these features.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsify and Neople do not provide specific information on content/knowledge integrations.
Integrations (End Users)
Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Neople does not specify end-user integrations.
Compliance and Support
All three platforms are GDPR compliant. Neople and Botsify are SOC-2 compliant, while My AskAI is not. Support for Botsify varies by plan, with basic, dedicated, and technical support options. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Neople's support details are to be confirmed.
AI Models and API Access
My AskAI uses GPT-4o for Essentials and Pro plans, and offers GPT-4o/Claude/Gemini for Enterprise. Neople's AI models are to be confirmed. Both Botsify and My AskAI provide API access, while Neople's API access details are to be confirmed.
Conclusion
My AskAI stands out with its comprehensive AI customer support and agent features, competitive pricing, extensive integrations, and detailed support options. Botsify offers robust customer support features and unlimited usage across all plans. Neople focuses on AI features for support agents but lacks detailed information on several features.
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