AI customer support features comparison: Neople vs Algomo
Neople and Algomo are AI customer support tools designed to deflect support tickets and streamline customer service operations. Neople's pricing is structured based on monthly plans, with the Junior plan costing €1500 per month, the Medior plan at €2500 per month, and the Senior plan adding an extra €1000 per month. Their cost per 1,000 tickets or chats stands at $334. However, Neople does not provide detailed information on usage tiers, human handover capabilities, analytics, or email lead capture features. Additionally, Neople does not offer an AI email assistant.
In contrast, Algomo offers a more detailed pricing and feature breakdown. Their cost per 1,000 tickets or chats is significantly lower at $125. Algomo provides three usage tiers: Starter with 100 bot conversations per month at $9, Pro with 600 bot conversations per month at $49, and Scale with 10,000 bot conversations per month at $499. Algomo includes features such as human handover, analytics and insights, AI email assistant, and email lead capture. This comprehensive feature set and lower cost per interaction position Algomo as a competitive alternative in the AI customer support market.
Full breakdown: All available features and pricing
| Feature | Neople | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo |
Starter - $9/mo Pro - $49/mo Scale - $499/mo |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $125 | $99 |
| Usage Tiers | Not provided | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | Yes | Yes |
| Conversation Analytics/Insights | Not provided | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Shopify Hubspot Zapier Slack Google Analytics WordPress |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Overview of AI Customer Support Tools
Neople, Algomo, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
Key Features
AI Customer Support Features Neople does not offer AI customer support features, focusing instead on AI tools for support agents. In contrast, both Algomo and My AskAI provide comprehensive AI customer support features, making them more suitable for direct customer interaction.
AI Features for Support Agents All three platforms—Neople, Algomo, and My AskAI—offer AI features specifically designed for support agents, aiding in ticket resolution and efficiency.
Pricing Plans
Neople Neople's pricing is tiered based on experience levels, with plans starting at €1500 per month for the Junior plan and going up to €2500 per month for the Medior plan. The Senior plan adds an additional €1000 per month.
Algomo Algomo offers more affordable pricing options, starting at $9 per month for the Starter plan, $49 per month for the Pro plan, and $499 per month for the Scale plan.
My AskAI My AskAI provides competitive pricing with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for the Enterprise plan. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
When comparing the cost per 1,000 tickets or chats, My AskAI is the most cost-effective at $99. Algomo follows at $125, while Neople is the highest at $334.
Usage Tiers
Algomo Algomo's usage tiers range from 100 bot conversations per month for the Starter plan to 10,000 conversations per month for the Scale plan.
My AskAI My AskAI offers 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the limits.
Human Handover and Conversation Analytics
Both Algomo and My AskAI support human handover and provide conversation analytics and insights, enhancing the customer support experience. Neople does not provide information on these features.
AI Email Assistant and Email Lead Capture
Algomo and My AskAI both offer AI email assistants and email lead capture capabilities. Neople does not offer these features.
Content Limits
Algomo Algomo’s content limits vary by plan, with the Starter plan allowing up to 10 million characters per workspace, the Pro plan up to 30 million characters, and the Scale plan up to 100 million characters.
My AskAI My AskAI provides unlimited webpages and documents across all plans, with automatic updates, offering more flexibility compared to Algomo.
Number of Chatbots/Agents
Algomo Algomo’s Starter plan includes 1 chatbot, the Pro plan includes 2 chatbots, and the Scale plan offers unlimited bots.
My AskAI My AskAI’s Essentials and Pro plans each support 1 chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Integrations
Content/Knowledge Integrations Algomo integrates with public websites, support articles, past conversations, Slack channels, and Notion pages. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
End User Integrations Algomo integrates with Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat platforms like Tidio, LiveChat, and WhatsApp.
Compliance and Support
All three platforms are GDPR compliant. Neople is SOC-2 compliant, while Algomo and My AskAI are not. Support options vary, with My AskAI offering web, email, and priority support, including a dedicated success manager for Enterprise plans.
AI Models and API Access
Algomo uses its own AI models, whereas My AskAI employs GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini for the Enterprise plan. Both Algomo and My AskAI offer API access.
Conclusion
In summary, My AskAI stands out for its competitive pricing, extensive integrations, unlimited content limits, and flexible AI model options, making it a strong contender in the AI customer support market. Algomo offers more affordable entry-level plans and good integration options, while Neople focuses on AI tools for support agents without providing direct AI customer support features.
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