AI customer support features comparison: Neople vs Aidbase

Introduction

Neople, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

Neople does not offer AI customer support features, focusing instead on AI tools for support agents. Both Aidbase and My AskAI provide comprehensive AI customer support features, making them more suitable for businesses looking to automate customer interactions.

AI Features for Support Agents

Neople stands out by offering AI features specifically designed for support agents, a capability that Aidbase lacks. My AskAI, however, combines both AI customer support and AI features for support agents, providing a more versatile solution.

Pricing Plans

Neople's pricing is tiered into Junior (€1500/mo), Medior (€2500/mo), and Senior (+€1000/mo) plans, which are significantly higher than Aidbase and My AskAI. Aidbase offers more affordable plans: Standard ($29/mo), Pro ($99/mo), and Expert ($399/mo). My AskAI's pricing is competitive with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free trial period.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly. Neople charges $334, while Aidbase is much more economical at $29. My AskAI sits in between at $99, balancing cost with advanced features.

Usage Tiers

Neople does not provide specific usage tiers. Aidbase offers tiered usage with Standard (2,500 messages/mo), Pro (10,000 messages/mo), and Expert (100K messages/mo). My AskAI provides Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond the limits.

Human Handover

Human handover capabilities are crucial for complex queries that AI cannot handle. Neople does not provide information on this feature. Aidbase lacks human handover, whereas My AskAI supports it, ensuring seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Neople does not provide details on conversation analytics or insights. Aidbase does not offer this feature either. My AskAI, however, includes conversation analytics and insights, helping businesses to refine their customer support strategies based on data-driven insights.

AI Email Assistant

Neople does not offer an AI email assistant. Both Aidbase and My AskAI include this feature, enhancing their capability to manage customer queries through email efficiently.

Email Lead Capture

Email lead capture is a feature where Neople does not provide information. Aidbase and My AskAI both support this feature, helping businesses to capture and manage leads effectively.

Content Limits

Neople does not specify content limits. Aidbase's limits are tiered with Standard (2.5M training characters/mo), Pro (10M training characters/mo), and Expert (100M training characters/mo). My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.

Number of Chatbots/Agents

Neople does not provide information on the number of chatbots/agents. Aidbase offers Standard (5 chatbots), Pro (5 chatbots), and Expert (50 chatbots). My AskAI provides Essentials and Pro with 1 chatbot (in 2 modes: public and private), and Enterprise with unlimited chatbots, offering scalability.

Hosted Help Centre and Chatbot Flow Builder

Neither Neople nor Aidbase provides a hosted help centre or chatbot flow builder. My AskAI also does not offer these features, indicating a focus on other capabilities.

Integrations (Content/Knowledge)

Neople does not provide details on integrations. Aidbase integrates primarily with websites. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.

Integrations (End Users)

Neople does not specify end-user integrations. Aidbase integrates with Zapier. My AskAI offers extensive integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, ensuring broad compatibility with various platforms.

Compliance

All three platforms, Neople, Aidbase, and My AskAI, are GDPR compliant. Neople also holds SOC-2 compliance, which Aidbase and My AskAI do not.

Support

Neople's support details are to be confirmed. Aidbase does not provide specific support details. My AskAI offers tiered support: Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, success manager), ensuring comprehensive customer support.

AI Models Available

Neople's AI models are to be confirmed. Aidbase uses GPT-3.5 and GPT-4. My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for Enterprise, providing advanced AI capabilities.

API Access

Both Aidbase and My AskAI offer API access, whereas Neople's API access details are to be confirmed.

Conclusion

My AskAI stands out with its comprehensive feature set, competitive pricing, extensive integrations, and robust support options, making it a versatile choice for businesses looking to enhance their customer support capabilities with AI.