Neople and Aidbase are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Neople positions itself at a higher price point, charging $334 per 1,000 tickets or chats, with monthly plans ranging from €1500 to over €3500 depending on the tier. However, specific details regarding usage tiers, human handover capabilities, and analytics/insights are not provided. Neople does not offer an AI email assistant, which may limit its functionality in handling email-based customer support.
In contrast, Aidbase offers a more economical solution at $29 per 1,000 tickets or chats, with tiered usage plans catering to different business needs: Standard, Pro, and Expert. The monthly pricing for these plans ranges from $29 to $399. Unlike Neople, Aidbase includes an AI email assistant and email lead capture features, although it lacks human handover and analytics/insights capabilities. This makes Aidbase a more cost-effective option for businesses looking for basic AI-driven customer support functionalities with added email management features.
| Feature | Neople | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $334 | $29 | $99 |
| Usage Tiers | Not provided | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Not provided | No | Yes |
| Conversation Analytics/Insights | Not provided | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Not provided | Yes | Yes |
| Pricing Page | Neople pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Not provided | No | No |
| Chatbot Flow Builder | Not provided | No | No |
| Integrations (Content/Knowledge) | Not provided | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Not provided | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | TBC | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | TBC | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | TBC | Yes | Yes |
Neople, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities that cater to different business needs.
Neople does not offer AI customer support features, focusing instead on AI tools for support agents. Both Aidbase and My AskAI provide comprehensive AI customer support features, making them more suitable for businesses looking to automate customer interactions.
Neople stands out by offering AI features specifically designed for support agents, a capability that Aidbase lacks. My AskAI, however, combines both AI customer support and AI features for support agents, providing a more versatile solution.
Neople's pricing is tiered into Junior (€1500/mo), Medior (€2500/mo), and Senior (+€1000/mo) plans, which are significantly higher than Aidbase and My AskAI. Aidbase offers more affordable plans: Standard ($29/mo), Pro ($99/mo), and Expert ($399/mo). My AskAI's pricing is competitive with Essentials at $60, Pro at $99, and Enterprise plans available upon request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free trial period.
The cost per 1,000 tickets/chats varies significantly. Neople charges $334, while Aidbase is much more economical at $29. My AskAI sits in between at $99, balancing cost with advanced features.
Neople does not provide specific usage tiers. Aidbase offers tiered usage with Standard (2,500 messages/mo), Pro (10,000 messages/mo), and Expert (100K messages/mo). My AskAI provides Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond the limits.
Human handover capabilities are crucial for complex queries that AI cannot handle. Neople does not provide information on this feature. Aidbase lacks human handover, whereas My AskAI supports it, ensuring seamless transition from AI to human agents when necessary.
Neople does not provide details on conversation analytics or insights. Aidbase does not offer this feature either. My AskAI, however, includes conversation analytics and insights, helping businesses to refine their customer support strategies based on data-driven insights.
Neople does not offer an AI email assistant. Both Aidbase and My AskAI include this feature, enhancing their capability to manage customer queries through email efficiently.
Email lead capture is a feature where Neople does not provide information. Aidbase and My AskAI both support this feature, helping businesses to capture and manage leads effectively.
Neople does not specify content limits. Aidbase's limits are tiered with Standard (2.5M training characters/mo), Pro (10M training characters/mo), and Expert (100M training characters/mo). My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.
Neople does not provide information on the number of chatbots/agents. Aidbase offers Standard (5 chatbots), Pro (5 chatbots), and Expert (50 chatbots). My AskAI provides Essentials and Pro with 1 chatbot (in 2 modes: public and private), and Enterprise with unlimited chatbots, offering scalability.
Neither Neople nor Aidbase provides a hosted help centre or chatbot flow builder. My AskAI also does not offer these features, indicating a focus on other capabilities.
Neople does not provide details on integrations. Aidbase integrates primarily with websites. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Neople does not specify end-user integrations. Aidbase integrates with Zapier. My AskAI offers extensive integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, ensuring broad compatibility with various platforms.
All three platforms, Neople, Aidbase, and My AskAI, are GDPR compliant. Neople also holds SOC-2 compliance, which Aidbase and My AskAI do not.
Neople's support details are to be confirmed. Aidbase does not provide specific support details. My AskAI offers tiered support: Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, success manager), ensuring comprehensive customer support.
Neople's AI models are to be confirmed. Aidbase uses GPT-3.5 and GPT-4. My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for Enterprise, providing advanced AI capabilities.
