Pros and cons of using Neople for AI customer support

Introduction

Neople and My AskAI are both AI customer support tools designed to deflect support tickets and enhance customer service capabilities. This summary provides a detailed comparison of their key features, pricing, and capabilities to help you understand their positions in the market.

AI Customer Support Features

Neople does not offer dedicated AI customer support features, focusing instead on providing AI features for support agents. My AskAI, on the other hand, offers comprehensive AI customer support features, making it a more versatile solution for direct customer interactions.

AI Features for Support Agents

Both Neople and My AskAI offer AI features for support agents. This includes tools designed to assist agents in managing and resolving customer queries more efficiently.

Pricing Plans

Neople offers three pricing tiers: Junior at €1500/month, Medior at €2500/month, and Senior at an additional €1000/month. My AskAI provides more affordable options with its Essentials plan at $60/month, Pro at $99/month, and Enterprise available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Neople charges $334 per 1,000 tickets/chats, whereas My AskAI charges a significantly lower rate of $99 for the same volume, making it a more cost-effective option.

Usage Tiers

Neople does not provide specific usage tiers. My AskAI offers clear usage limits: Essentials includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise offers unlimited conversations. There is also a charge of $0.10 per conversation beyond these limits.

Human Handover

Information on human handover is not provided for Neople. My AskAI includes this feature, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Neople does not provide detailed information on conversation analytics or insights. My AskAI offers these features, providing valuable data to optimize customer interactions.

AI Email Assistant

Neople does not offer an AI email assistant. My AskAI includes this feature, enhancing its utility for managing email communications.

Email Lead Capture

Neople does not provide details on email lead capture capabilities. My AskAI offers this feature, aiding in lead generation and customer engagement.

Content Limits

Neople does not specify content limits. My AskAI allows unlimited webpages and documents across all plans, with automatic updates to keep content current.

Number of Chatbots/Agents

Neople does not specify the number of chatbots/agents available. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Neither Neople nor My AskAI offer a hosted help centre or a chatbot flow builder, focusing instead on direct AI interactions and integrations.

Integrations

Neople does not provide detailed information on integrations. My AskAI supports a wide range of content/knowledge integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, My AskAI supports websites, various chat platforms (Zendesk, Intercom, HubSpot, Slack, Teams, etc.), and social media channels (WhatsApp, Instagram, Messenger, X/Twitter).

Compliance

Both Neople and My AskAI are GDPR compliant. Neople is also SOC-2 compliant, while My AskAI is not.

Support

Neople's support options are to be confirmed. My AskAI offers different levels of support: Essentials includes web and email support, Pro includes priority web, email, and video support, and Enterprise includes Slack and a dedicated success manager.

AI Models Available

Information on AI models for Neople is to be confirmed. My AskAI offers GPT-4o for Essentials and Pro plans, with additional models like Claude and Gemini available for the Enterprise plan.

API Access

Neople's API access details are to be confirmed. My AskAI provides API access, enhancing its flexibility and integration capabilities.

Conclusion

My AskAI offers a more comprehensive and cost-effective solution for AI customer support, with a wide range of features, integrations, and support options that are clearly defined and competitively priced compared to Neople.