LiveHelpNow and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. LiveHelpNow offers a variety of pricing plans tailored to different aspects of customer support, such as live chat, ticket management, knowledge base, and call management. The pricing for these services ranges from $9 to $21 per agent, with additional costs for chatbot functionality and advanced AI features like Hue AI. LiveHelpNow also supports human handover and provides analytics and insights, but does not include an AI email assistant.
On the other hand, Zipchat provides a more straightforward pricing structure based on usage tiers, with plans ranging from $49 to $499 per month, depending on the number of replies. Zipchat charges $86 per 1,000 tickets or chats and offers various tiers such as Starter, Growth, Pro, and Scale, with an enterprise option available upon request. Unlike LiveHelpNow, Zipchat does not support human handover but does include analytics and insights, along with email lead capture capabilities.
Overall, LiveHelpNow's pricing is more modular, allowing businesses to choose specific features as needed, while Zipchat offers tiered plans that scale with usage. Both platforms provide essential analytics and insights, but LiveHelpNow has a broader range of support options, including human handover.
| Feature | LiveHelpNow | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $86 | $99 |
| Usage Tiers | Not provided | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
LiveHelpNow, Zipchat, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—LiveHelpNow, Zipchat, and My AskAI—offer AI customer support features. However, LiveHelpNow and My AskAI extend these features to support agents as well, whereas Zipchat does not.
LiveHelpNow provides a modular pricing structure with separate costs for live chat, ticket management, knowledge base, and call management. Additional AI features like chatbots and Hue AI come at higher prices. Zipchat offers tiered plans ranging from $49 to $499 per month, with an enterprise option available on request. My AskAI has three pricing tiers: Essentials at $60, Pro at $99, and Enterprise, which is price on application (POA). Notably, My AskAI provides a 30-day free trial without requiring a credit card.
The AI pricing for LiveHelpNow is available upon request. Zipchat charges $86 per 1,000 tickets or chats, while My AskAI charges $99 for the same volume.
LiveHelpNow does not specify usage tiers. Zipchat’s tiers range from 500 to 6,000 replies per month across different plans. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LiveHelpNow and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Zipchat does not provide this feature.
All three platforms include conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Zipchat.
Email lead capture is supported by all three platforms, allowing businesses to collect and manage customer leads effectively.
LiveHelpNow does not provide information on content limits. Zipchat's content limits range from 1,000 to 30,000 webpages depending on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
LiveHelpNow does not specify the number of chatbots or agents. Zipchat starts with 2 chatbots in the Starter plan, but details for higher tiers are not provided. My AskAI offers 1 chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
LiveHelpNow includes a hosted help center, a feature not available in Zipchat or My AskAI.
None of the three platforms offer a chatbot flow builder.
LiveHelpNow integrates with websites, documents, and help centers. Zipchat supports websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow provides a marketplace/app store for integrations. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI has a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Zipchat does not differentiate support across its plans, and LiveHelpNow does not provide detailed support information.
LiveHelpNow does not specify the AI models used. Zipchat uses GPT-4 or their own algorithm across all plans. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering additional options like Claude and Gemini.
LiveHelpNow and My AskAI offer API access, whereas Zipchat does not.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its extensive integrations, AI email assistant, and flexible pricing plans. LiveHelpNow and Zipchat also offer unique features and pricing structures that may better suit specific business needs.
