AI customer support features comparison: LiveHelpNow vs Zipchat

Overview of AI Customer Support Tools

LiveHelpNow, Zipchat, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—LiveHelpNow, Zipchat, and My AskAI—offer AI customer support features. However, LiveHelpNow and My AskAI extend these features to support agents as well, whereas Zipchat does not.

Pricing Plans

LiveHelpNow provides a modular pricing structure with separate costs for live chat, ticket management, knowledge base, and call management. Additional AI features like chatbots and Hue AI come at higher prices. Zipchat offers tiered plans ranging from $49 to $499 per month, with an enterprise option available on request. My AskAI has three pricing tiers: Essentials at $60, Pro at $99, and Enterprise, which is price on application (POA). Notably, My AskAI provides a 30-day free trial without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The AI pricing for LiveHelpNow is available upon request. Zipchat charges $86 per 1,000 tickets or chats, while My AskAI charges $99 for the same volume.

Usage Tiers

LiveHelpNow does not specify usage tiers. Zipchat’s tiers range from 500 to 6,000 replies per month across different plans. My AskAI offers 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both LiveHelpNow and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Zipchat does not provide this feature.

Conversation Analytics/Insights

All three platforms include conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Zipchat.

Email Lead Capture

Email lead capture is supported by all three platforms, allowing businesses to collect and manage customer leads effectively.

Content Limits

LiveHelpNow does not provide information on content limits. Zipchat's content limits range from 1,000 to 30,000 webpages depending on the plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

LiveHelpNow does not specify the number of chatbots or agents. Zipchat starts with 2 chatbots in the Starter plan, but details for higher tiers are not provided. My AskAI offers 1 chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

LiveHelpNow includes a hosted help center, a feature not available in Zipchat or My AskAI.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder.

Integrations (Content/Knowledge)

LiveHelpNow integrates with websites, documents, and help centers. Zipchat supports websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

LiveHelpNow provides a marketplace/app store for integrations. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI has a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Zipchat does not differentiate support across its plans, and LiveHelpNow does not provide detailed support information.

AI Models Available

LiveHelpNow does not specify the AI models used. Zipchat uses GPT-4 or their own algorithm across all plans. My AskAI employs GPT-4o for Essentials and Pro plans, with the Enterprise plan offering additional options like Claude and Gemini.

API Access

LiveHelpNow and My AskAI offer API access, whereas Zipchat does not.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its extensive integrations, AI email assistant, and flexible pricing plans. LiveHelpNow and Zipchat also offer unique features and pricing structures that may better suit specific business needs.