LiveHelpNow and Wonderchat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of services including live chat, ticket management, knowledge base, and call management, with pricing structured per agent and additional costs for specific features like chatbots and AI capabilities. Notably, LiveHelpNow provides human handover and comprehensive analytics, but lacks an AI email assistant. Pricing for some advanced features is not disclosed, and the cost per 1,000 tickets or chats is determined on a per-order basis (POA).
Wonderchat, on the other hand, offers a more straightforward pricing model with clear usage tiers based on the number of messages. The service includes human handover, analytics, and email lead capture, but similarly does not feature an AI email assistant. Wonderchat’s pricing starts at $49.99 per month for the Lite plan and scales up to $499.99 per month for the Professional plan, with an enterprise option available upon request. The cost per 1,000 tickets or chats is set at $41, providing a transparent cost structure for potential users.
| Feature | LiveHelpNow | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Not provided | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow,Wonderchat, andMy AskAIare AI customer support tools designed to enhance customer service operations by deflecting support tickets through automated responses and intelligent routing. Each platform offers unique features, pricing plans, and capabilities, making them suitable for different business needs.
All three platforms—LiveHelpNow, Wonderchat, and My AskAI—offer AI customer support features, enabling businesses to automate responses and manage customer interactions efficiently.
LiveHelpNow and My AskAI provide AI features specifically designed for support agents, while Wonderchat does not. This makes LiveHelpNow and My AskAI more suitable for businesses looking to enhance the productivity of their support teams with AI-driven tools.
LiveHelpNow offers a modular pricing structure where each feature (live chat, ticket management, knowledge base, and call management) is priced separately. In contrast, Wonderchat and My AskAI offer tiered pricing plans. Wonderchat's plans range from $49.99 to $499.99 per month, while My AskAI's plans range from $60 to $99 per month, with a 30-day free trial available for all plans.
Wonderchat charges $41 per 1,000 tickets/chats, whereas My AskAI charges $99. LiveHelpNow's pricing for AI per 1,000 tickets/chats is provided on request, making it less transparent in this aspect.
Wonderchat offers multiple usage tiers based on the number of messages, ranging from 3,000 to 30,000 messages per month. My AskAI provides tiers based on conversations, with Essentials allowing 200 conversations per month and Pro allowing 1,000 conversations per month. The Enterprise plan offers unlimited conversations. LiveHelpNow does not specify usage tiers.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
LiveHelpNow, Wonderchat, and My AskAI all offer conversation analytics and insights, helping businesses monitor and improve their customer support interactions.
Only My AskAI offers an AI email assistant, providing additional support by automating email responses. Neither LiveHelpNow nor Wonderchat offer this feature.
All three platforms support email lead capture, allowing businesses to collect customer information and follow up on leads.
Wonderchat imposes content limits based on the plan, with the Professional plan allowing up to 20 million characters or 5,000 webpages. My AskAI offers unlimited webpages and documents across all plans, providing more flexibility for content management. LiveHelpNow does not specify content limits.
Wonderchat's plans limit the number of chatbots, ranging from 2 to 5 chatbots depending on the plan. My AskAI allows one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow provides a hosted help center, a feature not available with Wonderchat or My AskAI.
None of the three platforms offer a chatbot flow builder, which could be a consideration for businesses needing custom conversational flows.
LiveHelpNow supports integration with websites, documents, and help centers. Wonderchat integrates with various content types, including direct text inputs, websites, files, audio, and video. My AskAI offers extensive integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow's integrations are accessible via its marketplace/app store. Wonderchat integrates with platforms like WordPress, Webflow, Bubble, Confluence, Squarespace, Notion, Framer, Wix, and Shopify. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Wonderchat offering email support across all plans and additional Zoom support for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and success manager support for Enterprise.
Wonderchat offers GPT-4o, Claude 3, and Minstral AI models. My AskAI provides GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for Enterprise. LiveHelpNow does not specify the AI models available.
All three platforms offer API access, enabling businesses to integrate their solutions with other systems and customize their functionalities.
LiveHelpNow, Wonderchat, and My AskAI each offer robust AI customer support capabilities with unique features and pricing structures. My AskAI stands out with its AI email assistant, extensive integrations, and flexible content limits, making it a strong contender in the market.
