LiveHelpNow and Watermelon are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a variety of pricing plans based on specific features such as live chat, ticket management, and call management, with additional options for chatbots and AI capabilities. Pricing for LiveHelpNow's services, such as the chatbot and Hue AI, is set at $95 and $300 per month respectively, while other features like KPI dashboards and multiple ticket forms do not have specified prices. The cost per 1,000 tickets or chats is provided upon request (POA), indicating a potentially customized pricing model.
Watermelon, on the other hand, provides tiered pricing based on the features included in each plan. The basic plan starts at €149 per month, scaling up to €1,499 per month for the enterprise plan. Watermelon's cost per 1,000 tickets or chats is fixed at $522. Both platforms offer essential features like human handover, analytics/insights, and email lead capture. However, neither includes an AI email assistant. While LiveHelpNow offers more granular pricing options per agent for specific services, Watermelon presents a more straightforward tier-based pricing structure.
| Feature | LiveHelpNow | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $522 | $99 |
| Usage Tiers | Not provided | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features and pricing structures tailored to different business needs.
All three platforms—LiveHelpNow, Watermelon, and My AskAI—provide AI customer support features aimed at enhancing the efficiency of customer service operations. These tools leverage AI to assist both customers and support agents.
LiveHelpNow offers a modular pricing structure where different features like live chat, ticket management, and call management are priced separately. Watermelon has tiered pricing plans starting from €149 per month for the Basic plan up to €1499 per month for the Enterprise plan. My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The AI cost per 1,000 tickets/chats varies significantly among the platforms. LiveHelpNow's pricing is available on request, Watermelon charges $522, and My AskAI offers a competitive rate of $99.
LiveHelpNow does not provide specific usage tiers. Watermelon's usage is based on the features included in each plan. My AskAI clearly defines its usage limits: Essentials allows 200 conversations per month, Pro allows 1,000, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation analytics and insights are available across all three platforms, aiding in the continuous improvement of customer support strategies.
Unlike LiveHelpNow and Watermelon, My AskAI includes an AI email assistant, adding another layer of automation to customer support.
Email lead capture is a standard feature across LiveHelpNow, Watermelon, and My AskAI, allowing businesses to gather potential customer information efficiently.
LiveHelpNow does not specify content limits. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents for all its plans, with automatic updates.
LiveHelpNow does not specify the number of chatbots or agents. Watermelon's plans range from no chatbots in the Basic plan to 10 chatbots in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Both LiveHelpNow and Watermelon offer a hosted help center, whereas My AskAI does not.
None of the platforms provide a chatbot flow builder.
LiveHelpNow integrates with websites, documents, and help centers. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow has a marketplace/app store for integrations. Watermelon supports multiple channels like live chat, Facebook Messenger, WhatsApp, and more, with several coming in early 2024. My AskAI integrates with numerous platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, and more, offering extensive end-user connectivity.
All three platforms are
