LiveHelpNow and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a comprehensive suite of services including live chat, ticket management, knowledge base, and call management, with pricing for each service starting at $21 per agent per month. Additional features such as their chatbot and Hue AI are available at $95 and $300 per month, respectively. LiveHelpNow supports human handover and provides analytics/insights, but does not include an AI email assistant. The platform also includes email lead capture capabilities.
Voiceflow, on the other hand, offers a tiered pricing model based on the number of monthly AI tokens, with plans ranging from a free Sandbox tier to custom-priced Enterprise solutions. The Pro plan costs $50 per month, while the Teams plan is priced at $625 per month. Voiceflow provides analytics and insights and includes email lead capture, but it lacks human handover and an AI email assistant. Voiceflow's usage tiers cater to varying needs, from small-scale operations to large enterprises, offering flexibility in terms of scalability and customization.
| Feature | LiveHelpNow | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features and pricing structures aimed at meeting diverse business needs.
All three platforms, LiveHelpNow, Voiceflow, and My AskAI, offer AI customer support features. However, LiveHelpNow and My AskAI extend their AI capabilities to support agents, enhancing their ability to handle complex queries.
LiveHelpNow has a segmented pricing structure where each feature (e.g., live chat, ticket management) is priced separately. Additional AI features like chatbots and KPI dashboards come at higher costs. Voiceflow offers tiered pricing plans ranging from a free Sandbox plan to a custom-priced Enterprise plan. My AskAI offers straightforward pricing with three tiers: Essentials, Pro, and Enterprise, and includes a 30-day free trial for all plans.
Both LiveHelpNow and Voiceflow do not provide explicit AI pricing per 1,000 tickets or chats, making it difficult to gauge costs for high-volume usage. My AskAI, on the other hand, clearly states a price of $99 per 1,000 tickets/chats, providing transparency and predictability in costs.
Voiceflow and My AskAI both offer usage tiers, though Voiceflow's are based on AI tokens, while My AskAI's are based on the number of conversations. My AskAI's Essentials plan includes 200 conversations per month, with Pro offering 1,000 conversations per month. Both platforms offer unlimited usage at their Enterprise level.
LiveHelpNow and My AskAI support human handover, allowing seamless transition between AI and human agents when necessary. Voiceflow does not offer this feature, which could be a limitation for businesses requiring complex customer interactions.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Voiceflow. This can be particularly beneficial for businesses looking to automate email responses.
All three platforms support email lead capture, enabling businesses to collect customer information and follow up on leads efficiently.
Voiceflow imposes content limits based on the pricing tier, whereas My AskAI offers unlimited webpages and documents across all plans, ensuring businesses can scale their knowledge base without restrictions.
Voiceflow's plans vary in the number of agents supported, from 2 agents in the Sandbox plan to unlimited agents in higher tiers. My AskAI offers one chatbot with two modes (public and private) in lower tiers and unlimited chatbots/agents in the Enterprise plan.
LiveHelpNow offers a hosted help centre, a feature not provided by Voiceflow or My AskAI. This can be advantageous for businesses looking to centralize their customer support resources.
Voiceflow includes a chatbot flow builder, allowing businesses to create custom conversation flows. This feature is not available in LiveHelpNow or My AskAI.
LiveHelpNow, Voiceflow, and My AskAI integrate with various content and knowledge sources. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, and more, providing flexibility in managing customer support content.
Voiceflow and My AskAI offer a wide range of end-user integrations. My AskAI's integrations include popular platforms like Zendesk, Intercom, Slack, and WhatsApp, ensuring seamless integration with existing customer support tools.
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, providing an extra layer of security assurance. Support options vary, with My AskAI offering priority support and a dedicated success manager at higher tiers.
Voiceflow provides
