AI customer support features comparison:LiveHelpNowvs Userlike
LiveHelpNow and Userlike are AI customer support tools designed to streamline support processes and deflect support tickets efficiently. Both platforms offer a range of features to enhance customer service capabilities, including analytics and insights, and email lead capture functionalities. LiveHelpNow supports human handover, ensuring seamless transitions between AI and human agents, and offers various pricing plans for live chat, ticket management, knowledge base, call management, and AI-driven features like chatbots and Hue AI. Pricing for LiveHelpNow's services varies, with some features like KPI dashboards and multiple ticket forms having unspecified costs.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, from Free to Flex plans. Unlike LiveHelpNow, Userlike does not support human handover but offers comprehensive analytics and insights. Userlike's pricing plans range from a free tier to more advanced options, including Team and Corporate plans, with additional costs for WhatsApp campaigns and extra users. The AI Automation Hub's pricing is not specified. Both platforms aim to enhance customer support efficiency, but they differ in their approach to human interaction and pricing structures.
Full breakdown: All available features and pricing
| Feature | LiveHelpNow | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview of AI Customer Support Tools
LiveHelpNow, Userlike, and My AskAI are AI-driven customer support tools designed to deflect support tickets by providing automated responses and assistance. These tools aim to enhance customer service efficiency through various features and integrations.
AI Customer Support Features
All three platforms, LiveHelpNow, Userlike, and My AskAI, offer AI customer support features. However, LiveHelpNow and My AskAI extend their AI capabilities to support agents, providing tools that assist agents in handling customer queries more efficiently. Userlike does not offer AI features specifically for support agents.
Pricing Plans
LiveHelpNow offers a modular pricing structure, with individual features such as live chat, ticket management, and call management priced separately. Their AI chatbot features are priced at $95 per month, with additional AI features like Hue AI costing $300 per month. Userlike provides tiered pricing with plans ranging from a free version to a corporate plan at $350 per month, and custom pricing for the Flex plan. My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also provides a 30-day free trial for all plans without requiring a credit card.
AI Pricing
For AI services, My AskAI charges $99 per 1,000 tickets/chats. The AI pricing for LiveHelpNow and Userlike is not specified and is provided on application (POA).
Usage Tiers
Userlike offers unlimited conversations across all its pricing tiers, whereas My AskAI provides 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan. LiveHelpNow does not specify its usage tiers.
Human Handover
Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Userlike does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support services.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available with LiveHelpNow or Userlike.
Email Lead Capture
LiveHelpNow, Userlike, and My AskAI all include email lead capture functionalities, enabling businesses to gather potential customer information through automated interactions.
Content Limits
My AskAI offers unlimited webpages and documents across all its plans and updates content automatically. Content limits for LiveHelpNow and Userlike are not specified.
Number of Chatbots/Agents
My AskAI provides detailed information on the number of chatbots/agents allowed per plan, with one chatbot in two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. LiveHelpNow and Userlike do not specify the number of chatbots/agents.
Hosted Help Centre
LiveHelpNow offers a hosted help center, a feature not available with Userlike or My AskAI.
Chatbot Flow Builder
Userlike includes a chatbot flow builder, while LiveHelpNow and My AskAI do not offer this feature.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations for content and knowledge management, including websites, various file types, and multiple cloud storage and knowledge base platforms. LiveHelpNow and Userlike also offer integrations but with fewer options compared to My AskAI.
Integrations (End Users)
LiveHelpNow integrates with various platforms through its marketplace/app store. Userlike supports integrations with popular messaging platforms, while My AskAI offers extensive integrations with numerous customer support and communication platforms, including Zendesk, Intercom, and Slack.
Compliance and Support
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant. My AskAI provides tiered support options, including web, email, video, and dedicated success managers for higher plans. Userlike offers GPT-4 support across its plans, while LiveHelpNow's support details are not provided.
AI Models Available
My AskAI uses GPT-4o for its Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini for the Enterprise plan. Userlike specifies GPT-4 for its Corporate and Flex plans, with no details for the Free and Team plans. LiveHelpNow does not provide information on the AI models used.
API Access
API access is available with all three platforms, allowing businesses to integrate their existing systems with these AI customer support tools.
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