LiveHelpNow and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. LiveHelpNow offers a comprehensive suite of features, including human handover, analytics and insights, and email lead capture. Pricing is structured per agent for various services such as live chat, ticket management, and call management, with additional costs for advanced features like chatbots and AI capabilities. The pricing for 1,000 tickets or chats is provided on a per-request basis (POA), indicating that it may vary based on specific client needs and usage.
Userdesk, on the other hand, provides a more straightforward pricing model with clear usage tiers ranging from a free plan to an enterprise plan that accommodates up to 100,000 AI messages per month. The cost per 1,000 tickets or chats is set at $24, and the platform includes email lead capture but lacks human handover and analytics/insights capabilities. Userdesk's pricing plans are more transparent, with options to remove branding for an additional fee. This positions Userdesk as a potentially more cost-effective solution for smaller businesses or those with less complex support needs compared to LiveHelpNow.
| Feature | LiveHelpNow | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Not provided | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service through automation and intelligent assistance. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—LiveHelpNow, Userdesk, and My AskAI—offer AI customer support features, enabling automated responses to common queries and reducing the workload on human agents. However, when it comes to AI features specifically designed for support agents, LiveHelpNow and My AskAI both provide these, whereas Userdesk's offering is to be confirmed.
LiveHelpNow has a segmented pricing model, charging separately for live chat, ticket management, knowledge base, and call management, with additional costs for AI features like chatbots and Hue AI. Userdesk offers a tiered pricing system ranging from a free plan to an enterprise plan at $499 per month, with an additional cost to remove branding. My AskAI provides three straightforward plans—Essentials at $60, Pro at $99, and Enterprise with price on application (POA)—and offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, LiveHelpNow uses a price-on-application (POA) model, making it less transparent. Userdesk charges $24, while My AskAI charges $99. In terms of usage tiers, Userdesk offers a range from 30 AI messages per month on its free plan to 100,000 on its enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond limits.
Both LiveHelpNow and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userdesk does not support this feature. For conversation analytics and insights, both LiveHelpNow and My AskAI provide these capabilities, whereas Userdesk does not.
My AskAI stands out by offering an AI email assistant, a feature not available with LiveHelpNow or Userdesk. All three platforms support email lead capture. LiveHelpNow is the only one that offers a hosted help center and a chatbot flow builder, while neither Userdesk nor My AskAI provides these features.
In terms of content and knowledge integrations, My AskAI supports a wide range of sources including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more. LiveHelpNow integrates with websites, documents, and help centers, while Userdesk supports websites, files, Notion pages, and sitemap.xml. For end-user integrations, My AskAI offers extensive options including Zendesk, Intercom, HubSpot, Slack, Teams, and more, whereas LiveHelpNow has a dedicated marketplace and Userdesk integrates with popular website platforms like WordPress and Shopify.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides tiered support based on the plan, offering web and email support for Essentials, priority support for Pro, and comprehensive support including a success manager for Enterprise. Support details for LiveHelpNow and Userdesk are not provided.
Userdesk and My AskAI offer access to advanced AI models, with Userdesk supporting GPT-3.5 and GPT-4 across its plans and My AskAI offering GPT-4o and options for Claude and Gemini on its Enterprise plan. LiveHelpNow has not specified the AI models it uses. All three platforms offer API access.
In summary, while all three platforms provide robust AI customer support capabilities, My AskAI distinguishes itself with its comprehensive feature set, including AI email assistance, extensive integrations, and transparent pricing. LiveHelpNow offers a modular pricing approach and unique features like a hosted help center, whereas Userdesk provides a straightforward tiered pricing model with varying levels of AI message limits.
