LiveHelpNow and Stonly are AI customer support tools designed to streamline support processes and deflect support tickets. LiveHelpNow offers a range of services including live chat, ticket management, knowledge base, and call management, with various pricing plans per agent. Additionally, it features a chatbot at $95 per month and an advanced Hue AI option at $300 per month. LiveHelpNow also supports human handover and provides analytics and insights, but lacks an AI email assistant.
In contrast, Stonly offers three main pricing plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. Unlike LiveHelpNow, Stonly does not support human handover or email lead capture. However, it does provide analytics and insights to help optimize customer support operations. Both platforms have a "Price on Application" (POA) model for 1,000 tickets/chats and do not specify usage tiers.
| Feature | LiveHelpNow | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | LiveHelpNow pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features tailored to different business needs. This comparison will explore their capabilities, pricing, and key features to provide a clear understanding of their market positions.
All three platforms—LiveHelpNow, Stonly, and My AskAI—offer AI customer support features. However, LiveHelpNow and My AskAI also provide AI features specifically for support agents, which Stonly lacks.
LiveHelpNow's pricing is modular, with separate charges for live chat, ticket management, knowledge base, and call management. Advanced AI features like chatbots and AI-driven analytics come at a higher cost. Stonly offers tiered pricing starting at $124 per month, scaling up to custom pricing for enterprise needs. My AskAI provides more straightforward pricing with three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
While LiveHelpNow and Stonly do not disclose their AI pricing per 1,000 tickets/chats, My AskAI charges a clear $99 for this service, offering transparency.
My AskAI provides clear usage tiers: Essentials for 200 conversations per month, Pro for 1,000 conversations per month, and Enterprise with unlimited usage. Beyond these limits, additional conversations are charged at $0.10 each. Neither LiveHelpNow nor Stonly provide detailed information on usage tiers.
Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature.
All three platforms offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveHelpNow or Stonly. This can help automate and streamline email responses.
My AskAI and LiveHelpNow both offer email lead capture capabilities, while Stonly does not.
My AskAI provides unlimited content limits across all plans, including webpages and documents, which are updated automatically. LiveHelpNow and Stonly do not specify their content limits.
My AskAI offers specific details on the number of chatbots/agents: Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. LiveHelpNow and Stonly do not provide this information.
LiveHelpNow and Stonly offer hosted help centers, which My AskAI does not provide.
None of the three platforms provide a chatbot flow builder.
My AskAI supports a wide range of integrations, including websites, various file types, and multiple content management systems like Google Drive, Notion, and SharePoint. LiveHelpNow integrates with websites, documents, and help centers, while Stonly's content integrations are not specified.
My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and more. LiveHelpNow has a marketplace for integrations, and Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides detailed support options across its plans, including web, email, video, and dedicated success managers for enterprise clients. Support details for LiveHelpNow and Stonly are not fully specified.
My AskAI uses advanced AI models such as GPT-4o and offers API access across all plans. Information on AI models for LiveHelpNow and Stonly is not provided, but both offer API access.
In summary, My AskAI differentiates itself with transparent pricing, specific usage tiers, extensive integrations, and additional features like the AI email assistant. While LiveHelpNow and Stonly offer robust AI customer support capabilities, My AskAI provides a more comprehensive and detailed offering, particularly beneficial for businesses seeking clear and extensive AI support solutions.
