LiveHelpNow and SiteGPT are AI customer support tools designed to deflect support tickets and streamline customer interactions. LiveHelpNow offers a variety of services, including live chat, ticket management, knowledge base, and call management, with pricing per agent and additional costs for features like chatbots and AI enhancements. Specific pricing for high-end features such as KPI dashboards and multiple ticket forms is not disclosed. The platform supports human handover and provides analytics and insights but does not include an AI email assistant.
SiteGPT, on the other hand, provides a tiered pricing model based on message volume, starting at $49 per month for the Starter plan and scaling up to $999 per month for Enterprise. It offers additional services like the removal of SiteGPT branding and extra message capacity for additional fees. Similar to LiveHelpNow, SiteGPT includes human handover, analytics, and insights, along with email lead capture but lacks an AI email assistant. SiteGPT's straightforward pricing per 1,000 tickets/chats at $25 contrasts with LiveHelpNow's price-on-application approach, offering clearer cost predictability for different usage levels.
| Feature | LiveHelpNow | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Not provided | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow,SiteGPT, andMy AskAIare AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a range of features aimed at enhancing both customer and support agent experiences. Below is a detailed comparison of these three platforms, focusing on key features, pricing, and capabilities.
All three platforms—LiveHelpNow, SiteGPT, and My AskAI—offer AI customer support features. They also provide AI functionalities specifically designed for support agents, ensuring a comprehensive suite of tools for customer service operations.
LiveHelpNow offers a modular pricing structure with separate charges for live chat, ticket management, and other features. The AI chatbot feature costs $95 per month, while Hue AI is priced at $300 per month. SiteGPT offers tiered pricing plans, starting from $49 per month for the Starter plan and going up to $999 per month for the Enterprise plan. My AskAI also provides tiered plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise pricing available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, LiveHelpNow's pricing is provided upon request. SiteGPT charges $25, while My AskAI's rate is $99.
LiveHelpNow does not provide specific usage tiers. SiteGPT’s tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms support human handover and offer conversation analytics/insights, ensuring seamless transitions between AI and human agents and providing valuable data for performance analysis.
Among the three, only My AskAI offers an AI email assistant, making it a unique feature in its lineup.
Email lead capture is supported by all three platforms, helping businesses gather potential customer information efficiently.
SiteGPT imposes limits on the number of training web pages, ranging from 200 in the Starter plan to 100,000 in the Enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, which are updated automatically.
SiteGPT's plans include a specific number of chatbots, starting from 1 in the Starter plan to unlimited in the Enterprise plan. My AskAI offers 1 chatbot in both the Essentials and Pro plans, with the capability to operate in both public and private modes, and unlimited chatbots in the Enterprise plan.
LiveHelpNow is the only platform that offers a hosted help center. None of the platforms provide a chatbot flow builder.
All three platforms support various integrations for content and knowledge management. SiteGPT and My AskAI offer extensive integrations, including popular services like Google Drive, Dropbox, and Notion. My AskAI further supports additional platforms like Confluence, Gitbook, Zendesk, Intercom, and Salesforce.
LiveHelpNow, SiteGPT, and My AskAI all offer integrations for end-user platforms, but My AskAI provides the most comprehensive list, including Slack, Teams, Zapier, Tidio, and many others.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with SiteGPT offering more extensive support options in higher-tier plans. My AskAI provides priority support and a success manager for its Enterprise customers.
SiteGPT and My AskAI use GPT-4o for their AI models, while My AskAI also offers Claude and Gemini models for its Enterprise plan.
