AI customer support features comparison:LiveHelpNowvs Neople
LiveHelpNow and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a variety of features, including human handover and analytics/insights, but does not provide an AI email assistant. Pricing for LiveHelpNow is structured per agent for different functionalities, such as live chat, ticket management, and knowledge base, with additional costs for advanced features like chatbots and AI capabilities. Specific pricing for handling 1,000 tickets or chats is not provided, and some features like KPI dashboards and multiple ticket forms have undisclosed prices.
Neople, on the other hand, has a clear pricing model for handling 1,000 tickets or chats, set at $334. The platform offers tiered subscription plans ranging from €1500 to €2500 per month, with an additional €1000 for the senior tier. However, Neople's offering lacks detailed information on features such as human handover, analytics/insights, and email lead capture. Both platforms have their unique strengths, with LiveHelpNow providing more detailed feature pricing and a broader range of functionalities, while Neople offers a straightforward pricing structure for ticket handling.
Full breakdown: All available features and pricing
| Feature | LiveHelpNow | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $334 | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | LiveHelpNow pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Overview
LiveHelpNow, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing structures, and capabilities aimed at improving support efficiency.
AI Customer Support Features
LiveHelpNow and My AskAI offer AI customer support features, while Neople does not. This makes My AskAI and LiveHelpNow more suitable for businesses looking to leverage AI for customer interactions.
AI Features for Support Agents
All three platforms—LiveHelpNow, Neople, and My AskAI—offer AI features designed to assist support agents. This includes capabilities like automated responses and ticket management to streamline agent workflows.
Pricing Plans
LiveHelpNow's pricing is segmented by features, with costs varying per agent and additional fees for advanced functionalities like Hue AI and chatbots. Neople's pricing is tiered based on service levels, starting from €1500 per month. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application, all including a 30-day free trial.
AI Price Per 1,000 Tickets/Chats
My AskAI charges $99 per 1,000 tickets or chats, while Neople charges $334. LiveHelpNow's AI pricing is provided on application (POA), making it less transparent.
Usage Tiers
My AskAI provides clear usage tiers: Essentials supports 200 conversations per month, Pro supports 1,000, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond these limits. LiveHelpNow and Neople do not specify usage tiers.
Human Handover
Both LiveHelpNow and My AskAI support human handover, ensuring smooth transitions from AI to human agents when necessary. Neople does not provide information on this feature.
Conversation Analytics/Insights
LiveHelpNow and My AskAI offer conversation analytics and insights, enabling businesses to monitor and optimize their support interactions. Neople does not provide details on this feature.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available in LiveHelpNow and Neople, adding an extra layer of automation for email support.
Email Lead Capture
Both LiveHelpNow and My AskAI offer email lead capture functionalities. Neople does not provide information on this feature.
Content Limits
My AskAI offers unlimited webpages and documents across all plans, with automatic updates. LiveHelpNow and Neople do not specify content limits.
Number of Chatbots/Agents
My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. LiveHelpNow and Neople do not provide information on the number of chatbots or agents supported.
Hosted Help Centre
LiveHelpNow provides a hosted help center, a feature not available in My AskAI. Neople does not provide information on this feature.
Chatbot Flow Builder
LiveHelpNow and My AskAI do not include a chatbot flow builder. Neople does not provide information on this feature.
Integrations (Content/Knowledge)
My AskAI offers extensive integrations with various platforms, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LiveHelpNow supports website, documents, and help center integrations. Neople's integrations are not specified.
Integrations (End Users)
My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. LiveHelpNow offers integrations through its marketplace/app store. Neople's end-user integrations are not specified.
Compliance
All three platforms—LiveHelpNow, Neople, and My AskAI—are GDPR compliant. However, only Neople is SOC-2 compliant.
Support
My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. LiveHelpNow and Neople do not provide detailed support information.
AI Models Available
My AskAI uses GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for the Enterprise plan. LiveHelpNow and Neople do not specify the AI models they use.
API Access
Both LiveHelpNow and My AskAI offer API access, while Neople's API availability is to be confirmed (TBC).
CompareLiveHelpNowwith other AI support agents
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
