LiveHelpNow and LivechatAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of features, including human handover, analytics/insights, and email lead capture, but does not include an AI email assistant. Pricing for LiveHelpNow varies by service, with live chat and texting, ticket management, and knowledge base each costing $21 per agent, call management at $9 per agent, and additional services like chatbots and AI functionalities ranging from $95 to $300 per month. Specific pricing for some features, such as KPI dashboards and multiple ticket forms, is not disclosed.
LivechatAI, on the other hand, provides a tiered pricing model based on message usage, with a cost of $55 per 1,000 tickets/chats. It offers free and paid plans ranging from $0 to $389 per month, with varying limits on GPT-3.5 and GPT-4 message usage. Like LiveHelpNow, LivechatAI includes human handover, analytics/insights, and email lead capture, but it also lacks an AI email assistant. LivechatAI's structured pricing tiers offer a clear and scalable solution for different usage needs, potentially making it more accessible for varying business sizes and requirements.
| Feature | LiveHelpNow | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $55 | $99 |
| Usage Tiers | Not provided | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers a range of features and pricing plans tailored to various business needs.
All three platforms—LiveHelpNow, LivechatAI, and My AskAI—offer AI capabilities for customer support. This allows businesses to automate responses and handle customer queries more efficiently.
Similarly, each of these platforms provides AI features specifically designed to assist support agents. These features can help agents manage their workload more effectively and provide quicker resolutions to customer issues.
LiveHelpNow offers a modular pricing structure with separate costs for different features like live chat, ticket management, and knowledge base, starting at $21 per agent. Their AI-specific features, such as the chatbot and Hue AI, are priced separately, with the chatbot costing $95 per month and Hue AI at $300 per month.
LivechatAI's pricing is tiered, starting with a free plan and scaling up to $389 per month for the Expert plan. This gives businesses flexibility depending on their needs and budget.
My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise, which is price on application (POA). All plans come with a 30-day free trial, which does not require a credit card.
LivechatAI charges $55 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. LiveHelpNow's pricing for this metric is not provided.
LivechatAI and My AskAI both offer tiered usage plans. LivechatAI's plans range from 100 messages per month in the free tier to unlimited messages in the Advanced and Expert plans. My AskAI allows 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
All three platforms—LiveHelpNow, LivechatAI, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation analytics and insights are available across all three platforms, enabling businesses to gain valuable data on customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveHelpNow or LivechatAI. This can be particularly useful for businesses looking to automate email responses.
Email lead capture is a feature provided by all three platforms, helping businesses gather potential customer information effectively.
LivechatAI offers unlimited content with a 100 million character limit across its paid tiers. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. LiveHelpNow does not specify content limits.
LivechatAI's plans range from 1 AI bot in the free and basic tiers to 10 AI bots in the Expert plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited bots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow includes a hosted help center, a feature not available in LivechatAI or My AskAI.
None of the platforms—LiveHelpNow, LivechatAI, or My AskAI—offer a chatbot flow builder.
LiveHelpNow integrates with websites, documents, and help centers. LivechatAI supports integrations with websites, files (text, PDF), and sitemaps. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow has a marketplace/app store for integrations. LivechatAI integrates with Slack, WhatsApp, and Make.com. My AskAI offers a wide range of end-user integrations, including website, Zendesk, Intercom,
