LiveHelpNow and Kommunicate are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of features including live chat, ticket management, knowledge base, and call management, with pricing structured per agent. The platform provides advanced capabilities like a chatbot for $95 per month and Hue AI for $300 per month. Additional features such as KPI dashboards and multiple ticket forms are available, though their pricing is not disclosed. The service supports human handover and provides analytics and insights but does not include an AI email assistant.
Kommunicate, on the other hand, structures its pricing based on the number of messages, with a cost of $84 per 1,000 tickets/chats. It offers three usage tiers: Lite, Advanced, and Enterprise, with pricing starting at $100 per month for the Lite plan and $200 per month for the Advanced plan, while the Enterprise tier requires custom pricing. Similar to LiveHelpNow, Kommunicate includes features such as human handover, analytics and insights, and email lead capture, but it also lacks an AI email assistant. The choice between the two platforms depends on specific business needs, such as the preferred pricing model and required features.
| Feature | LiveHelpNow | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $84 | $99 |
| Usage Tiers | Not provided | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Kommunicate marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features aimed at improving customer interactions and providing robust support solutions.
All three platforms—LiveHelpNow, Kommunicate, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically for support agents, LiveHelpNow and My AskAI provide these capabilities, whereas Kommunicate does not.
LiveHelpNow's pricing is segmented by features, with live chat and texting, ticket management, and knowledge base services each costing $21 per agent, and call management at $9 per agent. Additional AI functionalities like chatbots and Hue AI are priced at $95 and $300 per month, respectively.
Kommunicate offers three main plans: Lite at $100 per month, Advanced at $200 per month, and Enterprise with custom pricing. My AskAI provides three tiers: Essentials at $60, Pro at $99, and Enterprise with price on application (POA). Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost for AI support per 1,000 tickets or chats varies across the platforms. Kommunicate charges $84, while My AskAI charges $99. LiveHelpNow's pricing for this feature is not publicly available and is determined on a per-application basis.
My AskAI's usage tiers are clearly defined: Essentials supports 200 conversations per month, Pro supports 1,000 conversations per month, and Enterprise offers unlimited conversations. Any usage beyond these limits is charged at $0.10 per conversation. Kommunicate's tiers include Lite with 1,000 messages, Advanced with 5,000 messages, and custom pricing for Enterprise. LiveHelpNow does not provide specific usage tiers.
All three platforms—LiveHelpNow, Kommunicate, and My AskAI—support human handover and provide conversation analytics and insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance optimization.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveHelpNow or Kommunicate. This can be particularly useful for automating and managing email responses efficiently.
Email lead capture is a common feature across all three platforms, helping businesses gather potential customer information through email interactions.
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Kommunicate and LiveHelpNow do not specify content limits, which may affect scalability and content management.
My AskAI provides specific details on the number of chatbots or agents supported: Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. Kommunicate does not specify these details, and LiveHelpNow does not provide this information.
LiveHelpNow is the only platform that offers a hosted help center, which can be a significant advantage for businesses looking to provide comprehensive self-service options for their customers.
Kommunicate includes a chatbot flow builder, enabling users to design custom chatbot interactions. This feature is not available in LiveHelpNow or My AskAI.
All three platforms offer a range of integrations. My AskAI supports integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Kommunicate offers integrations with web scraping, FAQs, documents, and existing customer interactions, as well as Zendesk, Helpscout, and Salesforce. LiveHelpNow integrates with websites, documents, and help centers.
My AskAI provides extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Kommunicate and LiveHelpNow also offer various integrations, but My AskAI's range is more comprehensive.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support options vary, with My AskAI offering different levels of support based on the plan, including web, email, video, Slack, and success manager support for the Enterprise plan. Kommunicate provides support through email, knowledge base, live chat, phone, personalized onboarding, product training, and a dedicated account manager for its Enterprise plan. LiveHelpNow does not specify its support options.
My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Kommunicate uses GPT-4o for its AI capabilities. All three platforms provide API access, ensuring flexibility and customization for users.
In summary, while LiveHelpNow, Kommunicate, and My AskAI each offer robust AI customer support solutions, My AskAI stands out with its comprehensive features, flexible pricing, and extensive integrations, making it a competitive option in the market.
