LiveHelpNow and Helpkit are both AI customer support tools designed to deflect support tickets and streamline customer service operations. LiveHelpNow offers a range of services including live chat, texting, ticket management, knowledge base, and call management, with pricing structured per agent and additional costs for specific features like chatbots and AI capabilities. The platform supports human handover and provides analytics and insights, but does not include an AI email assistant. Pricing for certain advanced features like KPI dashboards and multiple ticket forms is not explicitly mentioned.
Helpkit, on the other hand, offers a more straightforward pricing model with a flat rate of $49 per 1,000 tickets/chats. Its service plans range from $19 to $79 per month, with the HelpKit AI Chatbot priced at $49 per month. Unlike LiveHelpNow, Helpkit does not support human handover but does offer analytics and insights, along with email lead capture. Both platforms aim to enhance customer support efficiency, although they differ in their feature sets and pricing structures.
| Feature | LiveHelpNow | Helpkit | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $49 | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
LiveHelpNow, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers a variety of features tailored to different business needs. Below is an objective comparison of their key features, pricing, and capabilities.
All three platforms, LiveHelpNow, Helpkit, and My AskAI, offer AI customer support features, which are essential for automating responses and managing customer queries effectively. However, when it comes to offering AI features specifically for support agents, both LiveHelpNow and My AskAI provide these capabilities, whereas Helpkit does not.
LiveHelpNow has a segmented pricing structure based on specific features, such as live chat, ticket management, and call management, with prices ranging from $9 to $300 per agent per month. Helpkit offers more straightforward pricing tiers: Starter at $19/mo, Business at $39/mo, and Professional at $79/mo. My AskAI offers three pricing plans: Essentials at $60, Pro at $99, and Enterprise, which is price on application (POA). Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
Pricing for AI per 1,000 tickets or chats is provided by Helpkit at $49 and My AskAI at $99. LiveHelpNow's pricing for this metric is not publicly available and is provided on application (POA).
My AskAI provides clear usage tiers: Essentials allows 200 conversations per month, Pro allows 1,000, and Enterprise offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits. Both LiveHelpNow and Helpkit do not specify usage tiers in their pricing structures.
Human handover, which allows a smooth transition from AI to human agents, is supported by both LiveHelpNow and My AskAI. Helpkit does not offer this feature, potentially limiting its effectiveness in more complex customer interactions.
All three platforms provide conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Helpkit.
All three platforms support email lead capture, helping businesses gather potential customer information through automated interactions.
My AskAI provides unlimited content limits across all its plans, including webpages and documents, which are updated automatically. Neither LiveHelpNow nor Helpkit provide specific information regarding content limits.
My AskAI specifies the number of chatbots/agents per plan: Essentials and Pro each allow one chatbot in two modes (public and private), while the Enterprise plan offers unlimited chatbots. LiveHelpNow and Helpkit do not provide details on this aspect.
Both LiveHelpNow and Helpkit offer a hosted help centre, whereas My AskAI does not include this feature.
None of the three platforms provide a chatbot flow builder, which could be a consideration for businesses looking for more customizable chatbot interactions.
My AskAI offers extensive integrations with various content and knowledge platforms, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LiveHelpNow integrates with websites, documents, and its help center, while Helpkit integrates primarily with Notion.
My AskAI supports a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. LiveHelpNow offers a marketplace/app store for integrations, and Helpkit primarily integrates with websites.
All three platforms are GDPR compliant, ensuring they adhere to data protection regulations. None of the platforms are SOC-2 compliant.
My AskAI provides tiered support options: Essentials includes web and email support, Pro offers priority web, email, and video support, and Enterprise includes Slack and a dedicated success manager. Support details for LiveHelpNow and Helpkit are not specified.
My AskAI uses advanced AI models, including GPT-4o for Essentials and Pro plans, and offers options like Claude and Gemini for the Enterprise plan. Helpkit utilizes GPT-4, while LiveHelpNow does not specify the AI models it uses.
Both LiveHelpNow and My AskAI offer API access, enabling more customized and integrated solutions. Helpkit does not provide API access.
LiveHelpNow, Helpkit, and My As
