AI customer support features comparison: LiveHelpNow vs Helpkit

Introduction

LiveHelpNow, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers a variety of features tailored to different business needs. Below is an objective comparison of their key features, pricing, and capabilities.

AI Customer Support Features

All three platforms, LiveHelpNow, Helpkit, and My AskAI, offer AI customer support features, which are essential for automating responses and managing customer queries effectively. However, when it comes to offering AI features specifically for support agents, both LiveHelpNow and My AskAI provide these capabilities, whereas Helpkit does not.

Pricing Plans

LiveHelpNow has a segmented pricing structure based on specific features, such as live chat, ticket management, and call management, with prices ranging from $9 to $300 per agent per month. Helpkit offers more straightforward pricing tiers: Starter at $19/mo, Business at $39/mo, and Professional at $79/mo. My AskAI offers three pricing plans: Essentials at $60, Pro at $99, and Enterprise, which is price on application (POA). Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Pricing for AI per 1,000 tickets or chats is provided by Helpkit at $49 and My AskAI at $99. LiveHelpNow's pricing for this metric is not publicly available and is provided on application (POA).

Usage Tiers

My AskAI provides clear usage tiers: Essentials allows 200 conversations per month, Pro allows 1,000, and Enterprise offers unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits. Both LiveHelpNow and Helpkit do not specify usage tiers in their pricing structures.

Human Handover

Human handover, which allows a smooth transition from AI to human agents, is supported by both LiveHelpNow and My AskAI. Helpkit does not offer this feature, potentially limiting its effectiveness in more complex customer interactions.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, which are crucial for understanding customer interactions and improving service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Helpkit.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather potential customer information through automated interactions.

Content Limits

My AskAI provides unlimited content limits across all its plans, including webpages and documents, which are updated automatically. Neither LiveHelpNow nor Helpkit provide specific information regarding content limits.

Number of Chatbots/Agents

My AskAI specifies the number of chatbots/agents per plan: Essentials and Pro each allow one chatbot in two modes (public and private), while the Enterprise plan offers unlimited chatbots. LiveHelpNow and Helpkit do not provide details on this aspect.

Hosted Help Centre

Both LiveHelpNow and Helpkit offer a hosted help centre, whereas My AskAI does not include this feature.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, which could be a consideration for businesses looking for more customizable chatbot interactions.

Integrations (Content/Knowledge)

My AskAI offers extensive integrations with various content and knowledge platforms, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. LiveHelpNow integrates with websites, documents, and its help center, while Helpkit integrates primarily with Notion.

Integrations (End Users)

My AskAI supports a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. LiveHelpNow offers a marketplace/app store for integrations, and Helpkit primarily integrates with websites.

Compliance

All three platforms are GDPR compliant, ensuring they adhere to data protection regulations. None of the platforms are SOC-2 compliant.

Support

My AskAI provides tiered support options: Essentials includes web and email support, Pro offers priority web, email, and video support, and Enterprise includes Slack and a dedicated success manager. Support details for LiveHelpNow and Helpkit are not specified.

AI Models Available

My AskAI uses advanced AI models, including GPT-4o for Essentials and Pro plans, and offers options like Claude and Gemini for the Enterprise plan. Helpkit utilizes GPT-4, while LiveHelpNow does not specify the AI models it uses.

API Access

Both LiveHelpNow and My AskAI offer API access, enabling more customized and integrated solutions. Helpkit does not provide API access.

Conclusion

LiveHelpNow, Helpkit, and My AskAI each bring unique strengths to the table in AI customer support. My AskAI stands out with its comprehensive integrations, AI email assistant, and clear usage tiers, making it a robust option for businesses seeking advanced AI capabilities and flexibility.