LiveHelpNow and HappyChat AI are both AI customer support tools designed to help businesses deflect support tickets and manage customer interactions more efficiently. LiveHelpNow offers a range of services including live chat, texting, ticket management, knowledge base, and call management, with pricing structured per agent and additional costs for specific features like chatbots and AI capabilities. Notably, LiveHelpNow supports human handover and provides analytics and insights, but does not include an AI email assistant. Pricing for some features is not disclosed and is provided on a per-agent basis, with additional costs for advanced AI functionalities like Hue AI at $300 per month.
HappyChat AI, on the other hand, has a tiered pricing model based on the number of messages per month, starting with a free plan for up to 50 messages and scaling up to an Enterprise Plan for 50,000 messages. The cost per 1,000 tickets/chats is set at $24, and the platform includes analytics and insights, as well as email lead capture. Unlike LiveHelpNow, HappyChat AI does not support human handover. The pricing plans are more straightforward, with clearly defined tiers ranging from $19 per month for the Starter plan to $399 per month for the Enterprise plan. Both platforms aim to streamline customer support operations, but they cater to different business needs and budget considerations.
| Feature | LiveHelpNow | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—LiveHelpNow, HappyChat AI, and My AskAI—provide AI customer support features. However, My AskAI stands out by offering AI features specifically for support agents, a capability that is confirmed for LiveHelpNow but not yet specified for HappyChat AI.
LiveHelpNow has a segmented pricing model, charging separately for features like live chat, ticket management, and knowledge base, with additional costs for advanced AI capabilities like Hue AI. HappyChat AI offers tiered pricing from a free plan to an enterprise plan, with clear usage limits and costs. My AskAI provides three straightforward plans—Essentials, Pro, and Enterprise—with a 30-day free trial available for all plans without requiring a credit card.
The pricing for AI per 1,000 tickets/chats varies significantly. HappyChat AI charges $24, while My AskAI charges $99. LiveHelpNow's pricing is not specified and is provided on a quote basis.
HappyChat AI and My AskAI offer well-defined usage tiers. HappyChat AI's tiers range from 50 messages per month on the free plan to 50,000 on the enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, scaling up to unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents. HappyChat AI does not offer this feature.
All three platforms—LiveHelpNow, HappyChat AI, and My AskAI—provide conversation analytics and insights, helping businesses analyze and improve their customer interactions.
My AskAI includes an AI email assistant, a feature not available in LiveHelpNow or HappyChat AI, adding an extra layer of support automation.
All three platforms support email lead capture, ensuring that potential customer information is collected effectively.
HappyChat AI has defined content limits based on the pricing tier, ranging from 20 source pages on the free plan to 10,000 on the enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility. LiveHelpNow does not specify content limits.
HappyChat AI offers a tiered number of chatbots, from 1 chatbot on the free plan to 50 on the enterprise plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow is the only platform that offers a hosted help center. This feature is not available in HappyChat AI or My AskAI.
None of the platforms—LiveHelpNow, HappyChat AI, or My AskAI—offer a chatbot flow builder.
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. HappyChat AI integrates with websites, files, and Q&A, while LiveHelpNow supports website, documents, and help center integrations.
My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more. HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, and several messaging apps. LiveHelpNow’s inte
