LiveHelpNow and Dante are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of services including live chat, ticket management, knowledge base, and call management, with pricing structured per agent. Additional features like chatbots and AI capabilities are available at higher price points, such as $95 per month for chatbots and $300 per month for their Hue AI solution. The platform supports human handover and provides analytics and insights, but lacks an AI email assistant.
Dante, on the other hand, provides a tiered pricing model with a clear cost per 1,000 tickets/chats set at $25. It offers various usage tiers ranging from a free plan with 50 message credits to a business plan with 40,000 message credits. Dante also supports human handover and provides analytics and insights, along with email lead capture. Additional features can be added, such as unlimited AI messages for $49 per month and custom domains for $5 per month. Unlike LiveHelpNow, Dante's pricing and feature options are more granular and scalable, catering to different business sizes and needs.
| Feature | LiveHelpNow | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Not provided | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
The AI customer support tools LiveHelpNow, Dante, and My AskAI are designed to help businesses deflect support tickets through automation and AI capabilities. Each offers a range of features, pricing plans, and integrations that cater to different business needs.
All three platforms—LiveHelpNow, Dante, and My AskAI—offer AI customer support features. However, My AskAI and LiveHelpNow extend these AI capabilities to support agents, whereas Dante does not.
LiveHelpNow offers a modular pricing structure, with separate charges for live chat, ticket management, knowledge base, and call management. Additional AI features like chatbots and analytics come at higher costs. Dante has a tiered pricing model ranging from a free plan to a business plan at $399 per month, with additional costs for extra features like unlimited AI messages and custom domains. My AskAI provides three main plans: Essentials at $60, Pro at $99, and Enterprise at a price on application (POA), with a 30-day free trial available for all plans.
LiveHelpNow provides AI pricing on a per-application basis, whereas Dante charges $25 per 1,000 tickets/chats. My AskAI has a higher rate at $99 per 1,000 tickets/chats, but this includes advanced AI models and comprehensive features.
Dante offers multiple usage tiers, starting from 50 message credits in the free plan to 40,000 in the business plan. My AskAI's plans range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Conversation analytics and insights are available across all three platforms, providing valuable data to improve customer support operations.
My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Dante.
All three platforms provide email lead capture functionality, helping businesses gather potential customer information.
While LiveHelpNow does not specify content limits, Dante has varying limits based on the plan, ranging from 500K to 100M characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, automatically updated.
LiveHelpNow does not specify the number of chatbots or agents. Dante's plans range from 1 chatbot in the free plan to 40 in the business plan. My AskAI offers 1 chatbot with dual modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
LiveHelpNow provides a hosted help center, a feature not available in Dante or My AskAI.
None of the three platforms include a chatbot flow builder.
LiveHelpNow integrates with websites, documents, and help centers. Dante offers integrations with websites, Zotero Library, YouTube, Google Drive, and various file types. My AskAI supports a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow has a marketplace for end-user integrations. Dante supports integrations with platforms like WordPress, Google Drive, Discord, Facebook Messenger, LinkedIn, and more. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none
