AI customer support features comparison: LiveHelpNow vs Dante

Overview

The AI customer support tools LiveHelpNow, Dante, and My AskAI are designed to help businesses deflect support tickets through automation and AI capabilities. Each offers a range of features, pricing plans, and integrations that cater to different business needs.

AI Customer Support Features

All three platforms—LiveHelpNow, Dante, and My AskAI—offer AI customer support features. However, My AskAI and LiveHelpNow extend these AI capabilities to support agents, whereas Dante does not.

Pricing Plans

LiveHelpNow offers a modular pricing structure, with separate charges for live chat, ticket management, knowledge base, and call management. Additional AI features like chatbots and analytics come at higher costs. Dante has a tiered pricing model ranging from a free plan to a business plan at $399 per month, with additional costs for extra features like unlimited AI messages and custom domains. My AskAI provides three main plans: Essentials at $60, Pro at $99, and Enterprise at a price on application (POA), with a 30-day free trial available for all plans.

AI Price Per 1,000 Tickets/Chats

LiveHelpNow provides AI pricing on a per-application basis, whereas Dante charges $25 per 1,000 tickets/chats. My AskAI has a higher rate at $99 per 1,000 tickets/chats, but this includes advanced AI models and comprehensive features.

Usage Tiers

Dante offers multiple usage tiers, starting from 50 message credits in the free plan to 40,000 in the business plan. My AskAI's plans range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Conversation analytics and insights are available across all three platforms, providing valuable data to improve customer support operations.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Dante.

Email Lead Capture

All three platforms provide email lead capture functionality, helping businesses gather potential customer information.

Content Limits

While LiveHelpNow does not specify content limits, Dante has varying limits based on the plan, ranging from 500K to 100M characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, automatically updated.

Number of Chatbots/Agents

LiveHelpNow does not specify the number of chatbots or agents. Dante's plans range from 1 chatbot in the free plan to 40 in the business plan. My AskAI offers 1 chatbot with dual modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

LiveHelpNow provides a hosted help center, a feature not available in Dante or My AskAI.

Chatbot Flow Builder

None of the three platforms include a chatbot flow builder.

Integrations (Content/Knowledge)

LiveHelpNow integrates with websites, documents, and help centers. Dante offers integrations with websites, Zotero Library, YouTube, Google Drive, and various file types. My AskAI supports a broader range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

LiveHelpNow has a marketplace for end-user integrations. Dante supports integrations with platforms like WordPress, Google Drive, Discord, Facebook Messenger, LinkedIn, and more. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI providing web and email support for Essentials, priority support for Pro, and a success manager for Enterprise. Dante offers community and API setup support depending on the plan, while LiveHelpNow does not specify support details.

AI Models Available

LiveHelpNow does not provide information on AI models. Dante uses GPT-3.5 Turbo, GPT-4o mini, and GPT-4o. My AskAI offers GPT-4o in Essentials and Pro plans, and multiple models including GPT-4o, Claude, and Gemini in the Enterprise plan.

API Access

All three platforms offer API access, enabling further customization and integration with other tools.

Conclusion

Each platform has its strengths, with LiveHelpNow focusing on modular pricing and a hosted help center, Dante providing a wide range of pricing and usage tiers, and My AskAI offering comprehensive integrations, unlimited content, and advanced AI models. The choice between these platforms will depend on specific business needs and budget considerations.