LiveHelpNow and CustomGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of services including live chat, texting, ticket management, knowledge base, and call management, with pricing per agent and additional costs for specific features like chatbots and AI enhancements. Notably, LiveHelpNow's pricing structure is more segmented, with different price points for various functionalities, such as $21 per agent for live chat and $95 per month for chatbot services. The tool also supports human handover and provides analytics/insights, but lacks an AI email assistant.
On the other hand, CustomGPT is priced at $250 per 1,000 tickets or chats, with tiered usage plans including Standard, Premium, and Enterprise options. CustomGPT focuses on providing a straightforward pricing model with monthly fees of $99 for the Standard plan and $499 for the Premium plan, which include a set number of GPT-4 queries. Unlike LiveHelpNow, CustomGPT does not support human handover but offers analytics/insights and email lead capture. The lack of a human handover feature may influence its suitability for businesses requiring seamless transition between AI and human agents.
| Feature | LiveHelpNow | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $250 | $99 |
| Usage Tiers | Not provided | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow,CustomGPT, andMy AskAIare AI customer support tools designed to help businesses deflect support tickets and streamline customer service processes. Each platform offers a suite of features aimed at enhancing both customer and support agent experiences, but they differ significantly in terms of pricing, capabilities, and integrations.
All three platforms—LiveHelpNow, CustomGPT, and My AskAI—offer AI customer support features. These features are designed to automate responses to common customer inquiries, reducing the workload on human agents.
LiveHelpNow and My AskAI provide AI features specifically for support agents, which can assist in answering more complex queries and improving response times. CustomGPT does not offer AI features tailored for support agents, focusing instead on customer interactions.
LiveHelpNow has a complex pricing structure with multiple add-ons. For instance, live chat and texting cost $21 per agent, while their chatbot is priced at $95 per month. CustomGPT offers three main plans: Standard at $99 per month, Premium at $499 per month, and Enterprise with custom pricing. My AskAI simplifies this with three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
LiveHelpNow's AI pricing is provided on application (POA), making it less transparent. CustomGPT charges $250 per 1,000 tickets/chats, while My AskAI offers a more competitive rate of $99 for the same volume.
CustomGPT and My AskAI both provide clear usage tiers. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, while My AskAI's Essentials plan includes 200 conversations per month. My AskAI also offers unlimited conversations in its Enterprise plan, with additional conversations priced at $0.10 each beyond the set limits.
Both LiveHelpNow and My AskAI support human handover, enabling seamless transitions from AI to human agents when necessary. CustomGPT does not offer this feature.
All three platforms—LiveHelpNow, CustomGPT, and My AskAI—provide conversation analytics and insights, helping businesses to understand customer interactions better and optimize their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveHelpNow or CustomGPT. This can help automate email responses and improve efficiency.
All three platforms offer email lead capture capabilities, allowing businesses to gather customer information and follow up on potential leads.
CustomGPT has specific content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans. LiveHelpNow does not provide specific information on content limits.
My AskAI offers 1 chatbot with 2 modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan. CustomGPT provides up to 10 custom chatbots in its Standard plan and up to 100 in its Premium plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow is the only platform that offers a hosted help center, providing a centralized location for customer support resources. CustomGPT and My AskAI do not offer this feature.
None of the three platforms—LiveHelpNow, CustomGPT, or My AskAI—offer a chatbot flow builder, which could be a consideration for businesses looking for highly customizable chatbot interactions.
CustomGPT and My AskAI offer extensive integrations with various content and knowledge platforms. My AskAI integrates with websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CustomGPT supports websites, helpdesks, knowledge bases, public web content, various file formats, YouTube videos, audio files, and metadata configuration. LiveHelpNow integrates with websites, documents, and help centers.
My AskAI provides a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CustomGPT supports private and public share links, embed widgets, live chat widgets, search generative experiences, and integrations with platforms like Zapier, Slack, WordPress, Shopify, Wix, and Twilio. LiveHelpNow's integrations can be explored through their marketplace/app store.
All three platforms are GDPR compliant, ensuring that they adhere to data protection regulations. However, none of them are SOC-2 compliant.
Support options vary among the platforms. CustomGPT offers different levels of support based on the plan, including helpdesk support, self-service, tailored onboarding, dedicated account managers, and prioritized engineering support for Enterprise customers. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and dedicated support via Slack and a success manager for Enterprise. LiveHelpNow does not specify its support options.
CustomGPT uses GPT-4 across all its plans. My AskAI offers a variety of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility for businesses. LiveHelpNow does not specify the AI models it uses.
All three platforms offer API access, allowing businesses to integrate their AI customer support tools with other systems and applications.
My AskAI offers a competitive and transparent pricing structure, extensive integrations, and unique features like an AI email assistant. It stands out with its flexible AI model options and comprehensive support packages, making it a robust choice for businesses looking to enhance their customer support capabilities.
