AI customer support features comparison:LiveHelpNowvs Customerly

AI Customer Support Tools: LiveHelpNow vs. Customerly vs. My AskAI

LiveHelpNow,Customerly, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency through automation and AI-driven features.

AI Customer Support Features

All three platforms offer AI customer support features. LiveHelpNow and My AskAI extend their AI capabilities to support agents, enhancing their efficiency and effectiveness. Customerly, however, does not provide AI features specifically for support agents.

Pricing and Plans

LiveHelpNow offers a variety of pricing plans based on different functionalities such as live chat, ticket management, and call management, with additional costs for advanced AI features like chatbots and KPI dashboards. Customerly's pricing is tiered from Essential at $9/month to Enterprise at $299/month, with usage-based billing for higher tiers. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA), with a 30-day free trial available for all plans.

AI Pricing Per 1,000 Tickets/Chats

My AskAI has a straightforward AI pricing model at $99 per 1,000 tickets/chats. Customerly charges $300 for the same volume, while LiveHelpNow's pricing is provided on application (POA).

Usage Tiers

My AskAI offers clear usage tiers: Essentials covers 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations. Conversations beyond these limits are charged at $0.10 each. Customerly's usage tiers are based on interaction limits, ranging from 1,000 to 50,000 interactions depending on the plan.

Human Handover and Analytics

All three platforms support human handover, ensuring seamless transition from AI to human agents when necessary. They also provide conversation analytics and insights to help businesses understand and improve their customer interactions.

AI Email Assistant and Lead Capture

Both Customerly and My AskAI include AI email assistants, a feature absent in LiveHelpNow. All three platforms offer email lead capture capabilities.

Content Limits

My AskAI offers unlimited content limits across all plans, ensuring comprehensive coverage of webpages and documents. Customerly's content limits vary by plan, with the Essential plan allowing up to 1,000 interactions and the Enterprise plan up to 50,000 interactions.

Number of Chatbots/Agents

My AskAI provides one chatbot in Essentials and Pro plans, with the Enterprise plan allowing unlimited chatbots. Information on the number of chatbots or agents for LiveHelpNow and Customerly is not specified.

Hosted Help Centre and Chatbot Flow Builder

LiveHelpNow and Customerly offer hosted help centers, a feature not available in My AskAI. Customerly also includes a chatbot flow builder, which is not provided by LiveHelpNow or My AskAI.

Integrations

My AskAI supports a wide range of integrations for both content/knowledge (e.g., Google Drive, Notion, SharePoint) and end-user platforms (e.g., Zendesk, Intercom, Slack). LiveHelpNow and Customerly offer fewer integrations in comparison.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. My AskAI provides tiered support: web and email for Essentials, priority support including video for Pro, and additional Slack and a success manager for Enterprise.

AI Models and API Access

Customerly and My AskAI use the GPT-4o AI model. My AskAI also offers Claude and Gemini for Enterprise users. All three platforms provide API access, facilitating integration with other systems and customization.

Conclusion

In summary, My AskAI stands out with its clear pricing structure, unlimited content limits, extensive integrations, and comprehensive support options. While LiveHelpNow and Customerly offer valuable features, My AskAI provides a balanced and scalable solution for businesses seeking robust AI customer support capabilities.