LiveHelpNow and CoSupport AI are both AI customer support tools designed to help businesses manage and deflect support tickets efficiently. LiveHelpNow offers a range of features including human handover, analytics and insights, and email lead capture. It provides various pricing plans such as live chat and texting, ticket management, and knowledge base each at $21 per agent, call management at $9 per agent, and additional services like chatbot and Hue AI at $95 and $300 per month respectively. Some features like KPI dashboards and multiple ticket forms have unspecified pricing.
In contrast, CoSupport AI does not provide detailed information on features such as human handover, analytics, AI email assistant, or email lead capture. Additionally, CoSupport AI has not disclosed any specific pricing plans or usage tiers, making it challenging to compare directly with LiveHelpNow. Both companies have a "Price on Application" (POA) model for per 1,000 tickets/chats, but LiveHelpNow offers more transparency with its varied pricing plans and detailed feature set. This positions LiveHelpNow as a more clearly defined option in the market compared to CoSupport AI.
| Feature | LiveHelpNow | CoSupport AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Not provided | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Not provided | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | LiveHelpNow pricing page | [CoSupport AI pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Not provided | Yes |
| SOC-2 Compliant | No | Not provided | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Own | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
LiveHelpNow, CoSupport AI, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets. Each platform offers a variety of features and capabilities aimed at enhancing customer support experiences through AI-driven solutions.
All three platforms—LiveHelpNow, CoSupport AI, and My AskAI—provide AI customer support features. These features include automated responses, ticket management, and other AI-driven functionalities to improve customer service efficiency.
LiveHelpNow offers a modular pricing structure, with separate charges for live chat, ticket management, knowledge base, and call management. Additional AI features such as chatbots and KPI dashboards come at a higher cost, with some prices not disclosed. CoSupport AI's pricing details are not provided, making it difficult to compare directly. My AskAI offers straightforward pricing plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). All plans come with a 30-day free trial, requiring no credit card.
LiveHelpNow and CoSupport AI do not disclose their pricing per 1,000 tickets/chats. My AskAI, however, charges $99 per 1,000 tickets/chats, providing transparency and allowing for easier cost estimation.
LiveHelpNow and CoSupport AI do not provide specific usage tiers. My AskAI offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations are charged at $0.10 each.
Both LiveHelpNow and My AskAI support human handover, allowing complex queries to be transferred to human agents. CoSupport AI does not provide information on this feature.
LiveHelpNow and My AskAI offer conversation analytics and insights to help businesses understand customer interactions better. CoSupport AI does not provide information on this feature.
My AskAI includes an AI email assistant, which is not available with LiveHelpNow. CoSupport AI does not provide information on this feature.
Both LiveHelpNow and My AskAI offer email lead capture capabilities. CoSupport AI does not provide information on this feature.
LiveHelpNow and CoSupport AI do not specify content limits. My AskAI allows unlimited webpages and documents across all its plans, ensuring comprehensive coverage and automatic updates.
LiveHelpNow and CoSupport AI do not provide information on the number of chatbots or agents. My AskAI specifies that the Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
LiveHelpNow offers a hosted help center, whereas My AskAI does not. CoSupport AI does not provide information on this feature.
Neither LiveHelpNow nor My AskAI offers a chatbot flow builder. CoSupport AI does not provide information on this feature.
LiveHelpNow integrates with websites, documents, and help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI does not provide information on integrations.
LiveHelpNow has a marketplace/app store for integrations. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CoSupport AI does not provide information on this feature.
Both LiveHelpNow and My AskAI are GDPR compliant. CoSupport AI does not provide information on compliance.
Neither LiveHelpNow nor My AskAI is SOC-2 compliant. CoSupport AI does not provide information on this compliance.
Support details for LiveHelpNow and CoSupport AI are not provided. My AskAI offers different support levels: Essentials with web and email support, Pro with priority web, email, and video support, and Enterprise with Slack and a success manager.
LiveHelpNow and CoSupport AI do not specify the AI models they use. My AskAI uses GPT-4o for the Essentials and Pro plans, with the Enterprise plan offering options for GPT-4o, Claude, and Gemini.
Both LiveHelpNow and My AskAI offer API access. CoSupport AI does not provide information on this feature.
LiveHelpNow, CoSupport AI, and My AskAI each offer unique features and pricing structures. My AskAI stands out for its transparent pricing, clea
