AI customer support features comparison:LiveHelpNowvs Cody AI
LiveHelpNow and Cody AI are AI customer support tools designed to deflect support tickets and enhance customer service operations. LiveHelpNow offers a range of services including live chat, ticket management, knowledge base, and call management, with additional features such as a chatbot and AI capabilities through their Hue AI system. Pricing for LiveHelpNow is segmented per agent for different services, with specific costs for live chat and texting, ticket management, knowledge base, and call management. The chatbot service is priced at $95 per month, while the advanced Hue AI service costs $300 per month. LiveHelpNow supports human handover and provides analytics and insights, but does not include an AI email assistant.
Cody AI, on the other hand, offers a simplified pricing structure based on usage tiers, with a cost of $29 per 1,000 tickets or chats. Their plans are divided into Basic, Premium, and Advanced tiers, with corresponding monthly fees of $29, $99, and $249 respectively. Unlike LiveHelpNow, Cody AI does not support human handover or provide analytics and insights, nor does it include an AI email assistant or email lead capture functionality. Cody AI's focus is on providing a cost-effective solution without the additional features and customization options offered by LiveHelpNow.
Full breakdown: All available features and pricing
| Feature | LiveHelpNow | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Not provided | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | LiveHelpNow pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
LiveHelpNow, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support Features
All three platforms—LiveHelpNow, Cody AI, and My AskAI—offer AI customer support features. However, LiveHelpNow and My AskAI also provide AI features specifically designed for support agents, whereas Cody AI does not.
Pricing Plans
LiveHelpNow's pricing is segmented into various modules such as live chat and texting, ticket management, and call management, each priced per agent. The chatbot feature is priced at $95 per month, and advanced AI features like Hue AI cost $300 per month. Cody AI offers three pricing tiers: Basic at $29 per month, Premium at $99 per month, and Advanced at $249 per month. My AskAI offers the Essentials plan at $60, Pro at $99, and Enterprise pricing on request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
LiveHelpNow's AI pricing per 1,000 tickets or chats is provided upon request. Cody AI charges $29, while My AskAI charges $99 for the same volume.
Usage Tiers
LiveHelpNow does not specify usage tiers. Cody AI's Basic plan includes 2,500 credits, Premium offers 10,000 credits, and Advanced provides 25,000 credits. My AskAI's Essentials plan allows for 200 conversations per month, Pro for 1,000, and Enterprise offers unlimited conversations, with an additional $0.10 per conversation beyond these limits.
Human Handover
Both LiveHelpNow and My AskAI support human handover, enabling seamless transition from AI to human agents. Cody AI does not offer this feature.
Conversation Analytics/Insights
LiveHelpNow and My AskAI provide conversation analytics and insights, allowing businesses to monitor and improve their customer interactions. Cody AI lacks this capability.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in LiveHelpNow or Cody AI.
Email Lead Capture
Both LiveHelpNow and My AskAI offer email lead capture capabilities, whereas Cody AI does not.
Content Limits
LiveHelpNow does not specify content limits. Cody AI's Basic plan supports 1,000 documents, Premium supports 10,000 documents and website pages, and Advanced supports 25,000 documents and website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Number of Chatbots/Agents
LiveHelpNow does not provide information on the number of chatbots or agents. Cody AI allows for 3 bots in the Basic plan, 15 in Premium, and 50 in Advanced. My AskAI offers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
LiveHelpNow offers a hosted help center, while Cody AI and My AskAI do not provide this feature.
Chatbot Flow Builder
None of the three platforms—LiveHelpNow, Cody AI, or My AskAI—offer a chatbot flow builder.
Integrations (Content/Knowledge)
LiveHelpNow integrates with websites, documents, and help centers. Cody AI supports files like PDFs and DOCX, as well as websites. My AskAI offers extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Integrations (End Users)
LiveHelpNow has a marketplace/app store for integrations. Cody AI integrates with Slack, Discord, and Zapier. My AskAI supports a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
LiveHelpNow and My AskAI are GDPR compliant, but none of the three platforms are SOC-2 compliant.
Support
LiveHelpNow does not specify the level of support provided. Cody AI offers the same level of support across all plans. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
LiveHelpNow does not specify the AI models used. Cody AI offers GPT-4o and Claude 3.5 Sonnet. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users.
API Access
All three platforms—LiveHelpNow, Cody AI, and My AskAI—offer API access, facilitating integration with other systems and custom applications.
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