AI customer support features comparison: LiveHelpNow vs Chatwith

Introduction

LiveHelpNow, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and provide efficient customer service. Each platform offers unique features, pricing plans, and capabilities. This summary aims to provide an objective comparison of these three tools to help you understand their positions in the market.

AI Customer Support Features

All three platforms—LiveHelpNow, Chatwith, and My AskAI—offer AI customer support features. This ensures automated and efficient handling of customer queries, reducing the workload on human agents.

AI Features for Support Agents

Both LiveHelpNow and My AskAI provide AI features specifically designed for support agents, enhancing their capabilities and efficiency. Chatwith, however, does not offer this feature, which may limit its utility for support teams.

Pricing Plans

LiveHelpNow offers a modular pricing structure, with costs varying based on the specific features selected. The base price starts at $21 per agent for various modules, with additional costs for advanced features like chatbots and AI tools. Chatwith’s pricing is more straightforward, starting at $0 for the Free plan, $19 per month for the Standard plan, and $59 per month for the Business plan. My AskAI offers three tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request, all with a 30-day free trial.

AI Price Per 1,000 Tickets/Chats

The cost for AI handling per 1,000 tickets or chats is provided as POA (Price on Application) for LiveHelpNow. Chatwith charges $24, while My AskAI charges $99. This makes Chatwith the most cost-effective option for high-volume AI interactions.

Usage Tiers

LiveHelpNow does not specify usage tiers. Chatwith offers clear usage limits: 50 messages per month for the Free plan, 2,000 messages for the Standard plan, and 3,000 messages for the Business plan. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.

Human Handover

Both LiveHelpNow and My AskAI support human handover, allowing complex queries to be escalated to human agents. Chatwith does not offer this feature, potentially limiting its effectiveness in handling nuanced customer interactions.

Conversation Analytics/Insights

All three platforms—LiveHelpNow, Chatwith, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LiveHelpNow or Chatwith. This can significantly enhance email management and response efficiency.

Email Lead Capture

All three platforms support email lead capture, ensuring that potential customer information is efficiently gathered and utilized for follow-ups and marketing efforts.

Content Limits

LiveHelpNow does not specify content limits. Chatwith’s Standard and Business plans allow up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

LiveHelpNow does not specify the number of chatbots or agents supported. Chatwith allows 1 chatbot for the Free and Standard plans and 2 for the Business plan. My AskAI supports 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

LiveHelpNow offers a hosted help center, a feature not available in Chatwith or My AskAI. This can be beneficial for businesses looking to provide comprehensive self-service options to customers.

Chatbot Flow Builder

None of the three platforms—LiveHelpNow, Chatwith, or My AskAI—offer a chatbot flow builder, which may limit customization options for creating complex chatbot interactions.

Integrations (Content/Knowledge)

LiveHelpNow integrates with websites, documents, and help centers. Chatwith supports integrations with websites, various file types, and services like YouTube. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a comprehensive solution for content and knowledge management.

Integrations (End Users)

LiveHelpNow offers a marketplace for integrations. Chatwith integrates with several platforms, including Google Sheets, Zapier, Shopify, WooCommerce, and more. My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, ensuring seamless connectivity with various end-user platforms.

Compliance

All three platforms—LiveHelpNow, Chatwith, and My AskAI—are GDPR compliant, ensuring data protection and privacy. However, none of them are SOC-2 compliant.

Support

Support options vary across the platforms. LiveHelpNow does not specify its support options. Chatwith offers community support for the Free plan, with email support for Standard and Business plans. My AskAI provides web and email support for Essentials, priority support for Pro, and additional Slack and success manager support for Enterprise customers.

AI Models Available

LiveHelpNow does not specify the AI models it uses. Chatwith offers GPT-3.5 Turbo for the Standard plan and GPT-4 and GPT-4 Turbo for the Business plan. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan, showcasing advanced AI capabilities.

API Access

All three platforms—LiveHelpNow, Chatwith, and My AskAI—offer API access, allowing businesses to integrate their systems and customize their AI support solutions.

Conclusion

LiveHelpNow, Chatwith, and My AskAI each offer distinct features and pricing plans tailored to different business needs. While LiveHelpNow provides a modular pricing structure and a hosted help center, Chatwith offers cost-effective AI interactions and straightforward pricing. My AskAI stands out with its advanced AI email assistant, extensive integrations, and flexible content limits, making it a comprehensive solution for businesses seeking robust AI customer support capabilities.