LiveHelpNow and Chatling are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of pricing plans based on the type of service, such as live chat, ticket management, and knowledge base, each priced at $21 per agent. Additional features like chatbots and AI capabilities come at higher costs, with the chatbot priced at $95 per month and Hue AI at $300 per month. LiveHelpNow supports human handover and provides analytics and insights, along with email lead capture capabilities. However, it does not include an AI email assistant.
Chatling, on the other hand, offers a more straightforward pricing structure based on usage tiers. The price per 1,000 tickets/chats is $16, with plans ranging from a free tier allowing 100 chats per month to the Ultimate plan at $99 per month for up to 20,000 chats. Unlike LiveHelpNow, Chatling does not support human handover but does offer analytics and insights, as well as email lead capture. Both tools provide essential features for managing customer interactions, but they differ significantly in pricing models and certain capabilities like human handover and AI email assistance.
| Feature | LiveHelpNow | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $16 | $99 |
| Usage Tiers | Not provided | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms—LiveHelpNow, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability shared only with LiveHelpNow and not available in Chatling.
LiveHelpNow has a complex pricing structure, offering various modules like live chat, ticket management, and a chatbot, each priced separately. Chatling offers straightforward pricing tiers: Free, Pro at $35/month, and Ultimate at $99/month. My AskAI provides three plans—Essentials at $60/month, Pro at $99/month, and Enterprise with a POA (Price on Application)—with a 30-day free trial available for all plans without requiring a credit card.
The AI price per 1,000 tickets/chats varies significantly. Chatling charges $16, while My AskAI charges $99. LiveHelpNow's AI pricing is not disclosed and is available upon request.
Chatling and My AskAI both offer usage tiers, with Chatling's Free plan allowing 100 chats/month and My AskAI's Essentials plan allowing 200 conversations/month. Pro and Ultimate tiers in Chatling support up to 20,000 chats/month, whereas My AskAI's Pro plan supports 1,000 conversations/month and Enterprise offers unlimited conversations, with an additional charge of $0.10 per conversation beyond the limits.
Both LiveHelpNow and My AskAI offer human handover capabilities, allowing seamless transition from AI to human agents. Chatling does not provide this feature.
All three platforms—LiveHelpNow, Chatling, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve customer interactions.
My AskAI is unique in offering an AI email assistant, a feature absent in both LiveHelpNow and Chatling.
All three platforms support email lead capture, enabling businesses to gather customer information through interactions.
Chatling specifies content limits based on the plan, while My AskAI offers unlimited webpages and documents across all plans. LiveHelpNow does not provide information on content limits.
Chatling's tiers range from 2 to 53 chatbots/agents, while My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), and the Enterprise plan offers unlimited chatbots. LiveHelpNow does not specify the number of chatbots/agents supported.
LiveHelpNow offers a hosted help center, a feature not available in Chatling or My AskAI.
Chatling includes a chatbot flow builder, whereas LiveHelpNow and My AskAI do not offer this feature.
LiveHelpNow integrates with websites, documents, and help centers. Chatling supports websites, knowledge bases, and files (pdf, txt). My AskAI provides extensive integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, Confluence, SharePoint, and more.
LiveHelpNow offers integrations through its marketplace/app store. Chatling integrates with platforms like Shopify, Squarespace, and WordPress. My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
Both LiveHelpNow and My AskAI are GDPR compliant, ensuring data protection and privacy. Chatling does not indicate GDPR compliance.
None of the three platforms—LiveHelpNow, Chatling, or My AskAI—are SOC-2 compliant.
Chatling offers 24/7 email support across all plans. My AskAI provides web and email support for Essentials, priority support for Pro, and comprehensive support including Slack and a success manager for Enterprise. LiveHelpNow does not specify support details.
Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Tu
